LMS won't show lesson is completed

Hi Greg and welcome to Heroes! I would go through the steps outlined in this article to troubleshoot your issue:

http://www.articulate.com/blog/9-ways-to-troubleshoot-articulate-lms-issues/

Here's an article that applies to an older point release of Studio '09. Might be relevant:

http://www.articulate.com/support/presenter09/kb/?p=2310

There are articles that outline steps you can take for different LMS'.  You  could certainly try them out and see if they help but we don't have anything concrete  to pinpoint what the issue is at this time. Going through the steps in the first article I mentioned will get you closer to figuring out what the underlying issue is:

Similar issue in Moodle:

http://www.articulate.com/support/presenter09/kb/?p=1022

Saba:

http://www.articulate.com/support/presenter09/kb/?p=631

Thinkingcap:

http://www.articulate.com/support/presenter09/kb/?p=588

I had a course with no quiz required. I published it to track completion based on a minimum number of slides viewed. I assumed that our LMS would "play nice"with this option.

It did not. The courses were not showing up as completed. Our LMS rep insisted that this option "should be" supported, but could not confirm. As it turned out, the LMS did not support this option.

I ended up just putting a quiz at the end of the course. 1 question - did you complete this course? 1 answer choice, yes.

Then published with the tracking based on that quiz.

Hi Ben,

Thanks for letting us know that you were able to figure it out!

Okay, but now I have the problem again. The exact same Articulate Presenter template that allows a learner to take a quiz > pass > see in LMS that it's completed will NOT do the same for another file. The lesson (even when completed) shows 'not attempted' in the LMS. The LMS dudes say it's an Articulate issue. Can I send someone the .zip file to review?

Muchas Gracias,

Gret

uh, make that Greg

Hi Greg,

Please feel free to submit a support case to us by using the link below:

http://www.articulate.com/support/contact/index.php?confirm=yes&customer=yes

Be sure to mention this thread when submitting the case.

Make sure, in Presenter, that your Quizmaker slide has the action "Close window" set when passing Quiz. Best if it's the very last slide of the presentation. Did you publish with LMS reporting set to "Passed/Incomplete" (the most reliable in almost all LMS)? 

I submitted a case and don't know how to check the status. I uploaded a error report from the cloud, like you requested. How do I see your response to this case?

Hi Greg,

It looks like you replied to Miker's email a few minutes ago.  He should be contacting you soon.

Greg

I just noticed this post and have exact same issue. I have a different LMS but still won't show complete. Please post the outcome.

Thanks

Randy

Hi Randy,

Did you try the solutions in the link below?

http://www.articulate.com/blog/9-ways-to-troubleshoot-articulate-lms-issues/

Booya

Thanks Brian

I was pointing to player.html and not index_lms.html once I changed all good in the hood.

Thanks for letting us know that you were able to resolve the issue!