I've been using the same template for a group of courses. Since I switched to Windows 7 and re-installed Articulate, it has disappeared. How do I get it back?
If I open a version of the course that was in an Articulate package, it plays with the template I want. However, when I open the course I'm working on, that template does not appear in my list of template options.
This really helped me too. This has been one of two issues I've encountered with legacy Presenter courses since I've updated to Storyline. The other one's not a showstopper, but for some reason, the Engage stairstep interaction will not publish. I get a message about Presenter not being able to create file or folder, and that I should try publishing to a shorter output path. I tried, and a shorter path doesn't solve the problem.
Here's a job aid to help you quickly identify which parameters in Storyline's player properties are used to control the color of each item on your course player. If you need help with how to customize your player colors, check out this tutorial.
It may be an issue if you're running the course from a shared drive. It's best to work on your local hard drive, if possible.
Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.
You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
Did you create the template, or did someone else create the template?
By default, Presenter will save template files to specific locations, but they may vary depending on your operating system:
If someone's trying to share a course for you to edit, you may want to ask that they share a Presenter Package with you, instead of sharing it through a shared drive.
Let me know if you have any questions, or any trouble with this.
18 Replies
Hi Jill,
The location for templates in Windows 7 is:
C:\Users\your_name\AppData\Local\VirtualStore\Program Files\Articulate\Presenter\templates.
You can look there. If this is a custom template, maybe you can open it form the Articulatle package and Save As to save it to that location?
Thanks for getting back to me, Rebecca.
I tried to go to that folder, but I do not have one called Virtual Store after I get to Local. ???
Jill
Hey Jill. Hmmm. Maybe someone from Articulate can get back to you then. I'll be watching myself to see what the solution is!
Hi Jill!
Go ahead and submit a case to our support team. They'll be happy to help you recover the template. Good luck!
Jill,
To use a template that is embedded in a project you must do the following.
1. Open the Articulate Presenter project that contains the template you need.
2. Select the Publish Button and notice how the Player template field shows: YourTemplate Name (In Project)
3. Select the ellipsis (...) next to the the Player template field (this will open the Player Template Editor).
4. From the Player Template Editor select the "File..." button at the bottom, then the "Save As.." option.
5. Enter the a name for your template and then the OK button.
The above steps will save an embedded template to your local drive for use in other projects.
I hope this helps!
Thank you. This answer has really helped me out today.
This really helped me too. This has been one of two issues I've encountered with legacy Presenter courses since I've updated to Storyline. The other one's not a showstopper, but for some reason, the Engage stairstep interaction will not publish. I get a message about Presenter not being able to create file or folder, and that I should try publishing to a shorter output path. I tried, and a shorter path doesn't solve the problem.
Hi Mike,
Can you submit a case detailing what you're experiencing so we can take a look at it? Thanks!
Just submitted it, Peter.
Hello!
I am working with windows XP and I am desperately looking for my template, saved a few minutes ago...
If someone can help me to locate the file...
Thanks in advance.
Hu... OK, OK...
I found actually my template...
It was created with studio 9. I hoped to use it in storyline but... It is not possible, is it?
Sorry Isabelle, but that's correct. You'll need to recreate those configurations in the Storyline player.
Does it exist a 'map' or any explicit document to help customizing the template?
It is very difficult to know which item to select to change the color of each part of the template...
Hey Isabelle!
Here's a job aid to help you quickly identify which parameters in Storyline's player properties are used to control the color of each item on your course player. If you need help with how to customize your player colors, check out this tutorial.
Good luck!
Wonderful!!!
Exactly what I need.
Thank you.
Happy to help
Another related question,
Hello! I am reviving a course from a shared drive in Studio. My template is not there.... does it exist with the stored files somewhere?
Julie.
Hi Julie,
It may be an issue if you're running the course from a shared drive. It's best to work on your local hard drive, if possible.
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
Did you create the template, or did someone else create the template?
By default, Presenter will save template files to specific locations, but they may vary depending on your operating system:
Location of Presenter '09 player templates, color schemes, logos, playlists and presenters
If someone's trying to share a course for you to edit, you may want to ask that they share a Presenter Package with you, instead of sharing it through a shared drive.
Let me know if you have any questions, or any trouble with this.
Thanks!
This discussion is closed. You can start a new discussion or contact Articulate Support.