Lost my player template

May 14, 2012


I've been using the same template for a group of courses.  Since I switched to Windows 7 and re-installed Articulate, it has disappeared.  How do I get it back? 

If I open a version of the course that was in an Articulate package, it plays with the template I want.  However, when I open the course I'm working on, that template does not appear in my list of template options.

Help, please!

18 Replies
David Burton


To use a template that is embedded in a project you must do the following.

1. Open the Articulate Presenter project that contains the template you need.

2. Select the Publish Button and notice how the Player template field shows: YourTemplate Name (In Project)

3. Select the ellipsis (...) next to the the Player template field (this will open the Player Template Editor).

4. From the Player Template Editor select the "File..." button at the bottom, then the "Save As.." option.

5. Enter the a name for your template and then the OK button.

The above steps will save an embedded template to your local drive for use in other projects.

I hope this helps!

Mike B.

This really helped me too. This has been one of two issues I've encountered with legacy Presenter courses since I've updated to Storyline. The other one's not a showstopper, but for some reason, the Engage stairstep interaction will not publish. I get a message about Presenter not being able to create file or folder, and that I should try publishing to a shorter output path. I tried, and a shorter path doesn't solve the problem.

Christine Hendrickson

Hi Julie,

It may be an issue if you're running the course from a shared drive. It's best to work on your local hard drive, if possible.

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Did you create the template, or did someone else create the template?

By default, Presenter will save template files to specific locations, but they may vary depending on your operating system:

Location of Presenter '09 player templates, color schemes, logos, playlists and presenters

If someone's trying to share a course for you to edit, you may want to ask that they share a Presenter Package with you, instead of sharing it through a shared drive. 

Let me know if you have any questions, or any trouble with this.


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