Moving a course from one computer to another

I'm currently in desperation/panic mode. After using Presenter '13 and QuizMaker '13 for over a year, QuizMaker will no longer launch from within PowerPoint and we cannot publish any courses with a QuizMaker quiz inserted within PowerPoint. "Everythng worked fine yesterday" as the saying goes. I opened a support case a short time ago but I must republish a course today. I have searched for documentation on how to move a course to our other computer with an Articulate license but cannot find anything. I called Tech Support and they told me to go to articulate.com, click on support, find the product I need and then search for info. That got me nowhere. Can anyone help me find that documentation? We have a deadline of COB today Eastern Time and I need to move the course and the resources (audio/video) to the other computer with the Articulate license.

Thanks in advance.

3 Replies
Ashley Terwilliger-Pollard

Hi Mick,

I see that you talked earlier with Allison and Crystal and that Rowie is currently working on a case with you - so I'll have you continue to work directly with them to ensure continuity of support and that we're able to resolve this for you. 

In the meantime, if you're looking for particular documentation, I see a few of the items that Rowie may have shared are:

Unable to create an instance of Articulate Quizmaker

Tips for Managing Presenter Files

Understanding the PPTA File

Hope that helps.