Narration Problems

Hi Wendy!

Did you record your narration in PowerPoint or through Articulate? Please have a look at this article to learn more about recording and publishing narration:

http://www.articulate.com/support/presenter09/kb/?p=3594

Let us know if that's helpful...

Hi Peter

After narrated the ppt, I had publish the file successfully.  However, there are some changes on the ppt file, after the changes on slides, I found the narration was lost.  Please advise.

Thanks,

Wendy

Hi Wendy

Due to the system-specific nature of narration issues, I'd recommend sending us your files so we can take a closer look. One of our support engineers will be happy to work with you to find a solution. If you'd like to do that, please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 

 

Send to Articulate Presenter Package – Articulate Presenter ’09 Help

 

Upload the resulting zip file from your computer to our server using this upload form: 

 

Articulate Support - Upload Your Files for Review 

 

Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!