Narrations in Presenter won't reconnect in New Presenter '09

Hi there Thomas,

Correct - packaging is definitely the best way to go, if possible.

I'm a little concerned with one point that I see in your second screenshot - is that a custom named "Google Drive" folder? I'm thinking it may not be and that you're using the Google Drive feature on your local machine. If that's the case, that could be contributing to the issue.

If you pull the project and files out of the Google Drive and onto your hard drive (C:) do you encounter the same issues? Or are you able to "relink" to the audio files?

• Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
• You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
• Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Christine - WOW that was quick - thanks so much!  

The Google Drive you see is just synced to cloud backup.  It is a local drive.  I have had this issue for longer than I have had Google Drive.  I also did try moving these into the C:/ Drive, but that didn't make a difference.  Tried turning the computer on and off again. too. And hitting it. Out of desperation I have been working around by re-importing the audio and re-syncing animations, etc., etc., etc.... it's getting really old, is time consuming, and I have about 200 more hours of these to go through.  What prompted me to make the inquiry is that, inexplicably (to me, anyway),sometimes the old presentation, when opened in Presenter '09, has retained its audio link;  but sometimes it does not.  

Before I tried the scatter shot approach again, and risk doing more damage, I thought I'd get some advice. 

ae.ini file 

Gives me some great information below - can I use this to more easily import or repair?

[Project]

TargetFolder=C:\DOCUME~1\THOMAS~1\MYDOCU~1\ONLINE~1\LOANOF~1\ON7CB0~1\SECTIO~1\NARRAT~1\

PresentationName=Section III - Lesson 2 – Understanding Conforming Guidelines

SlideCount=68

LamePath=C:\Program Files\Articulate\Presenter\art_audio.exe

LameSettings= --alt-preset cbr 24 -a --resample 22 --lowpass 7 

BaseFrequency=44100

BaseBits=16

[1]

SlideTitle=Lesson 2 – Understanding Conforming Guidelines

SlideTrack=track278.wav

Duration=33.312

ClickMarkerTimes=

AutoMarkerTimes=

[2]

SlideTitle=Conforming – Loan Limit

SlideTrack=track286.wav

Duration=26.63

ClickMarkerTimes=

AutoMarkerTimes=

[3]

SlideTitle=Conforming - Occupancy

SlideTrack=track279.wav

Duration=142.106

ClickMarkerTimes=

AutoMarkerTimes=

[4]

SlideTitle=Conforming - Occupancy

SlideTrack=track281.wav

Duration=112.118

ClickMarkerTimes=

AutoMarkerTimes=

[5]

SlideTitle=Conforming – Transaction Types

SlideTrack=track282.wav

Duration=16.144

ClickMarkerTimes=

AutoMarkerTimes=

[6]

SlideTitle=Conforming – Transaction Types

SlideTrack=track309.wav

Duration=71.68

ClickMarkerTimes=

AutoMarkerTimes=

[7]

SlideTitle=Conforming – Transaction Types

SlideTrack=track310.wav

Duration=218.828

ClickMarkerTimes=

AutoMarkerTimes=

[8]

SlideTitle=Conforming – Transaction Types

SlideTrack=track373.wav

Duration=223.661

ClickMarkerTimes=

AutoMarkerTimes=

[9]

SlideTitle=Conforming – Transaction Types

SlideTrack=track283.wav

Duration=23.693

ClickMarkerTimes=

AutoMarkerTimes=

[10]

SlideTitle=Conforming – Collateral

SlideTrack=track284.wav

Duration=157.493

ClickMarkerTimes=

AutoMarkerTimes=

[11]

SlideTitle=Conforming - Collateral

SlideTrack=track287.wav

Duration=67.109

ClickMarkerTimes=

AutoMarkerTimes=

[12]

SlideTitle=Conforming – Collateral

SlideTrack=track288.wav

Duration=185.992

ClickMarkerTimes=

AutoMarkerTimes=

[13]

SlideTitle=Conforming – Collateral

SlideTrack=track374.wav

Duration=185.992

ClickMarkerTimes=

AutoMarkerTimes=

[14]

SlideTitle=Conforming – Collateral

SlideTrack=track371.wav

Duration=185.992

ClickMarkerTimes=

AutoMarkerTimes=

[15]

SlideTitle=Conforming – Collateral

SlideTrack=track375.wav

Duration=185.992

ClickMarkerTimes=

AutoMarkerTimes=

[16]

SlideTitle=Conforming – Collateral

SlideTrack=track289.wav

Duration=26.828

ClickMarkerTimes=

AutoMarkerTimes=

[17]

SlideTitle=Conforming – Loan Types

SlideTrack=track291.wav

Duration=178.103

ClickMarkerTimes=

AutoMarkerTimes=

[18]

SlideTitle=Conforming – Loan Types

SlideTrack=track292.wav

Duration=61.702

ClickMarkerTimes=

AutoMarkerTimes=

[19]

SlideTitle=Conforming – Eligible Borrowers

SlideTrack=track328.wav

Duration=102.505

ClickMarkerTimes=

AutoMarkerTimes=

[20]

SlideTitle=Conforming – Income Ratios

SlideTrack=track296.wav

Duration=5.0

ClickMarkerTimes=

AutoMarkerTimes=

[21]

SlideTitle=Conforming – Income Ratios

SlideTrack=track297.wav

Duration=5.0

ClickMarkerTimes=

AutoMarkerTimes=

[22]

SlideTitle=Conforming – Income Ratios

SlideTrack=track372.wav

Duration=5.0

ClickMarkerTimes=

AutoMarkerTimes=

[23]

SlideTitle=Conforming – Income Ratios

SlideTrack=track376.wav

Duration=5.0

ClickMarkerTimes=

AutoMarkerTimes=

HI Thomas,

I'm not sure how you'd use that data for recovery, to be honest - I'm not one to look into the coding behind the scenes :)

However, this article might help:

Articulate Support - Audio is missing or lost in published Presenter

As well as this:

Articulate Support - Here's how to fix a corrupt PowerPoint file

^^That option may save you some time.

However, I'm concerned that you have so many projects that have been moved/disconnected. These weren't originally produced in '09, correct? Where they projects built in 5 or?

Thanks!