New to Publishing to HTML - Black Screen pop up issue - NOT MOBILE RELATED

Hi Steve,

Thanks for the video - although I'll admit I'm still a bit lost. Is this a course you're creating in Captivate and then bringing into Presenter? It didn't look like a normal Presenter player to me, but perhaps you've also set up something custom. 

I saw you included some boxes to hide sensitive data, so I assume you can't share the link to your course or a copy of it here in ELH - but could you share it with our Support team? They can sign an NDA if needed as well! Let me know if you upload it there and I'll follow along! 

Hi Ashley,

Yes, sorry for not getting back sooner.  I have been trying to do further testing myself in between other work.  I have replicated it in a non-sensitive way and attached the SCORM package to a support call.  Hopefully, you don't need all the raw files to test this. Thanks.

Thanks so much for sharing a file with our support engineers. They'll be able to help you out!

Just to help out any other software simulation creators who use Captivate HTML5 captures alongside Articulate Studio '13 and may encounter this post, the official stance from Articulate Support is as follows:

Articulate Studio '13 is only supported using the latest version of Google Chrome for Windows PCs.

Unfortunately, should your organisation not allow the use of Chrome, I would recommend the following:

• any dragging motions (e.g. scroll bars) are not kept within your capture
• you manually capture a screenshot at the beginning of the movement
• you also manually capture at the end

to eliminate the problems we encountered.

Please note, that whilst this advice applies to Captivate capturing, the issue only occurs once that published capture is published within Articulate Presenter.

It certainly isn't the end of the world for us using Presenter, just a shame we have to jump cut dragging scrollbar scenes in the simulation.