New to Publishing to HTML - Black Screen pop up issue - NOT MOBILE RELATED
Issue - a Black Screen pops up before any video element, within Captivate screen capturing web objects, whether Articulate is hosted on an LMS or just launching locally.
I'm relatively new to publishing software simulations to only HTML. I have done one short course prior to this but this had no video elements within those screen captures.
Publishing Captivate alone displays no Black Screen, only once hosted with Web Objects onto the Presenter Slide and then published by Articulate.
We no longer want to publish to Flash due to standardisation issues across our organisation.
I have attached a movie of what happens. Captivate switches from individual screen grabs to movies when you drag-and-drop with your mouse then reverts back to screen grabs.
This black screen displays every time one of these elements begin in Internet Explorer. Firefox displays a white screen and our organisation will not use Chrome.
Hope someone can help. Cheers