Next and Prev buttons not working

Hi, Kei -- So sorry to hear of your frustration, but there are a few things we can try to nail down where the issue is occurring. First, please make sure you are working locally as described here, and you may want to try importing the file into a new file. If you are still having issues, you might want to try to repair Storyline. Also, could you please ensure that you are utilizing the most recent SL2 Update? Info on Update 5 can be found here. 

Also, please test your published output on the SCORM Cloud, as it is the industry standard for LMS testing. If issues persist, you are welcome to share your file here or you may also work directly with our Support Engineers by using this form. 

Thanks Christie - Please see my comments regarding your recommendations:

• I am working locally. I have tried importing into a new file. Neither solution corrected the problem.
• I'm not using Storyline. I'm using Presenter '13 and I am using the latest version,
• I have not tried to repair Presenter '13. I'll try that.
• I'm publishing for the Web, not LMS and have tested the output on Tempshare. The same course worked in Tempshare, but didn't work on SharePoint 2010. That said, I was able to get a new course working on SharePoint 2010. This leads me to believe that the file I'm working on has been corrupted somehow.

Do you have any other suggestions?

Hi, Kei -- Thank you for the update, and apologies for the oversight between Presenter vs. Storyline. I see that you are working with Gren on our Support Staff (00594401) and I will follow along with the progress of your case. Your patience is appreciated. 

Thanks Christie - It's been 2 weeks since I submitted the ticked and haven't heard anything back from support... Can someone follow up with me?

Hi, Kei -- Sorry it sounds like you did not receive the response Gren had sent on 7/6/2015 at 8:07 PM. I went ahead and copied/pasted the contents of that message into a new message, and sent another email. It should be coming from me this time. Please check your SPAM folder, and you may want to share your email address here so I can confirm that we have the correct information on file. I can edit to remove your email address from this thread after we've confirmed it if you would not like for that information to be public. 

Please let me know if you did or did not receive the message I sent a few moments ago today, 7/21/2015 at 10:47 AM. Thanks so much! :)

Thanks for your response Christie. I didn't think to look in my junk folder for the email because I seem to get all of the other emails from Articulate just fine. Of course, it was in there.

In the end, I was able to isolate the issue. The Next and Previous buttons don't work when zooming out below 75% using IE 11 and the publishing settings I used ("Resize browser to optimal size" and "Lock player at optimal size").

Hi, Kei -- Thank you for the update, and I am glad that you were able to locate the missing email! Articulate Support would/will always give you a response to the best of their ability, so if you ever feel that more than an appropriate amount of time has passed, please check your junk folder (or do what you did, and make us aware in the threads). We are always happy to try to track down what may have occurred. :)