I have link couple of pdf files in text field but am not able to open the pdf files after publishing. even i have checked the published files but i could not find where the pdf files are saving. can any one help to fix this issues , is i forget to change any settings?. Please its really an urgent.
If you haven't already, please make sure you're working with local presentation files and local PDFs when you're inserting them. You may also want to ensure there are no special characters in the file names (spaces, underscores, etc.).
1. Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.
2. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
3. Avoid using special characters, accents or symbols in your file names.
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
After inserting the links to the files, make sure you're viewing the published output in the environment for which it's intended. If you view the published files locally, the links to the PDFs may not function properly.
To properly test your published content and share it with others, upload it to the environment for which it was published. Please review the following article for details:
If you've checked all of the information above, and you're still unable to get your PDFs to load properly, please submit the files to our support team so we can investigate the issue.
Please create an Articulate Presenter package by following the steps in the following article:
Please be sure to include a description of your issue and also include the URL for this thread in the case. Also, if possible, please share the case number with me, so I can follow up with you in this thread. You're welcome to share the case number in this thread, or send it to me in a private message.
3 Replies
Hi Sinchu,
If you haven't already, please make sure you're working with local presentation files and local PDFs when you're inserting them. You may also want to ensure there are no special characters in the file names (spaces, underscores, etc.).
1. Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.
2. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
3. Avoid using special characters, accents or symbols in your file names.
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
After inserting the links to the files, make sure you're viewing the published output in the environment for which it's intended. If you view the published files locally, the links to the PDFs may not function properly.
Please create an Articulate Presenter package by following the steps in the following article:
Send to Articulate Presenter Package
Attach the .ZIP file to the second page of the following form:
Submit a Support Case
Please be sure to include a description of your issue and also include the URL for this thread in the case. Also, if possible, please share the case number with me, so I can follow up with you in this thread. You're welcome to share the case number in this thread, or send it to me in a private message.
Thanks!
HI Christine Thanks so much for your inputs. i got it why it was not working, i have followed below steps to solve the issue
1. Before i was giving the hyperlink to test field. now i have created a object and reduce the transparency then give the link on the object.
2. Copied the "Attachments" folder to root folder of the course(this folder is not adding to the published folder structure)
Hi Sinchu,
That's great news! Thanks very much for sharing the solution.
I hope you have a great Friday!
Christine
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