I created a quiz with Quizmaker last week and it worked fine. Now, every time I try to launch Quizmaker via the ribbon in PPT or by clicking the "Edit in Quizmaker" button, it crashes. We're on a deadline for a series of modules for The Coca-Cola Company and I'm losing precious time trying to get this to work. Please help!
NOTE: I did move the PPT file and the .quiz file to another folder because I was having problems with narrations dropping and/or getting replaced with narrations from other modules. This seems to be related to the problem with the Quizmaker, but I'm not sure what to do. I've had so many problems with Articulate Presenter and have lost hours of time due to all these glitches.
I see that you mentioned the crashing problem to Chino in your case and I know you mentioned to me previously that your content needs to be handled privately, so just be sure to continue working with him on the issues you are having with this project.
Appreciate you sharing your files with our team, Peter. Confirming receipt! 😊
I see Chino is carefully assessing these details – you should hear back from him with some next steps to try soon, and I'll follow along, as I'm also curious to know what's causing this!
I'm running into this crashing problem again. I had a file that was perfectly timed and client approved. Then, inexplicably, when I published the final version, it swapped out the audio files with audio from a different course! Unfortunately, I didn't notice and the client is the one who caught the mistake. I've been working late tonight trying to fix the narrations, including animation cues that were lost, but I can't finish. Every time I click the "Narration" button, it makes PowerPoint crash. I've uploaded the files to case file 01633077.
Update: I experienced the same problem with another course last night - this time it kept crashing when I tried to publish. Chino has the files and is going to work with a Senior Technical Support Engineer to see if they can figure out why it keeps happening.
Our leads are carefully analyzing the case details as we speak and will be in touch with their findings shortly. I'll also share updates here once we get to the root – thanks for working through this oddity with us!
7 Replies
Hi Peter,
I see that you mentioned the crashing problem to Chino in your case and I know you mentioned to me previously that your content needs to be handled privately, so just be sure to continue working with him on the issues you are having with this project.
I submitted some files this morning, and am waiting to hear back.
Appreciate you sharing your files with our team, Peter. Confirming receipt! 😊
I see Chino is carefully assessing these details – you should hear back from him with some next steps to try soon, and I'll follow along, as I'm also curious to know what's causing this!
I'm running into this crashing problem again. I had a file that was perfectly timed and client approved. Then, inexplicably, when I published the final version, it swapped out the audio files with audio from a different course! Unfortunately, I didn't notice and the client is the one who caught the mistake. I've been working late tonight trying to fix the narrations, including animation cues that were lost, but I can't finish. Every time I click the "Narration" button, it makes PowerPoint crash. I've uploaded the files to case file 01633077.
Please fix ASAP!
Thanks, Peter. I know that Chino is working through this with you, so we'll continue to follow along to share updates here.
Update: I experienced the same problem with another course last night - this time it kept crashing when I tried to publish. Chino has the files and is going to work with a Senior Technical Support Engineer to see if they can figure out why it keeps happening.
Appreciate you circling back, Peter!
Our leads are carefully analyzing the case details as we speak and will be in touch with their findings shortly. I'll also share updates here once we get to the root – thanks for working through this oddity with us!
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