Presenter 13 Volume control issue on iPad

The volume control is not functioning over ipad device. Also, one of the iPad it shows modern player skin designed for devices (the one without volume control). Whereas, for other it shows the normal modern player skin as it shows for the desktop (the one with volume control).

The course is published for html5 and the Presenter 13 version is v8.26.23748.0

Any help would be really appreciated.

Regards,

Amey

4 Replies
Lauren Connelly

Hi Amey!

With the removal of Flash, we no longer support Presenter 13. Have you tried upgrading your project to Presenter 360, which was built without Flash dependencies?

We don't have any similar issues logged that would affect the volume when viewing the course on an iPad. If you'd like our team to test your course on our end, you can share the project with us in a support case.

Lauren Connelly

Hi Amey!

With the removal of Flash, we no longer support Presenter 13. Have you tried upgrading your project to Presenter 360, which was built without Flash dependencies?

We don't have any similar issues logged that would affect the volume when viewing the course on an iPad. If you'd like our team to test your course on our end, you can share the project with us in a support case.