You've done all the steps that I would have suggested to start, so thanks for letting us know!
Next, I'd suggest working with our Support team so that they can dig a bit deeper into what's happening. I opened a case for you, so you should see a notification soon, and if you're able to upload the Presenter files that are causing you trouble our team will take a look and get back to you as soon as they can!
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Hi Susan,
You've done all the steps that I would have suggested to start, so thanks for letting us know!
Next, I'd suggest working with our Support team so that they can dig a bit deeper into what's happening. I opened a case for you, so you should see a notification soon, and if you're able to upload the Presenter files that are causing you trouble our team will take a look and get back to you as soon as they can!
This discussion is closed. You can start a new discussion or contact Articulate Support.