I've published a presentation and on one of the slides, the Previous button keeps going back to the wrong slide. I've triple checked in the Slide Properties, and it's set up properly. I've tried publishing more than once, with the same result.
Go ahead and send us your files, if you'd like. We'd be happy to take a closer look at what's going on and help you resolve it. Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!
5 Replies
Hey Paul!
Go ahead and send us your files, if you'd like. We'd be happy to take a closer look at what's going on and help you resolve it. Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Send to Articulate Presenter Package – Articulate Presenter ’09 Help
Upload the resulting zip file from your computer to our server using this upload form:
Articulate Support - Upload Your Files for Review
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!
Thanks, Peter. The file has been uploaded and the case created: #00271625.
Cool. Thanks, Paul. looks like Vira's helping you out. Any luck with her suggested solution?
Looks like some of the slides were corrupted. Problem has been resolved.
Thanks again!
Nice, thanks for the update. And glad to hear everything's good again
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