Published output won't play/small file size.


I have published several courses -- all approximately the same size--with success. The "player" file runs the programs beautifully.

However, the past couple of days I have tried to publish three different programs (using the "Publish to LMS" option, ).  I zip the files and hand off to the LMS administrator to upload to Sum Total.   Unfortunately, not only will the files not upload to the LMS, but the player files won't populate on my computer.  (I just get a blank screen.)  I have tried publishing to both SCORM 1.2 and 2004, since the client's LMS supports both. I get the same results.)

I went in to look at the files of the published programs that worked and those that didn't, and the only difference I can find is that the player files of the programs that don't work are much smaller (4KB vs 11 KB).  I don't know if this is related at all to the problem but, as I mentioned, the courses all have approximately the same number of screens, and the same amount of animations/interactions.

Any suggestions?

Many thanks.

8 Replies
Brian Batt

Hi Vicki,

If you are experiencing issues with content in your LMS, please refer to the following Word of Mouth Blog article, which outlines common issues pertaining to viewing and tracking content in an LMS:

Be sure to package your Studio '09 files properly for your LMS using the method described in this article:

If the issue persists, be sure to open a support case with your LMS provider, since they are your primary source of support for LMS tracking and reporting issues.

Dwayne Schamp

If you unzip the files you publish for LMS, and run the Player.html file, does the course run correctly?

Also, what is the size of your DATA folder. I know with the SumTotal setup we have here, if the data folder is over a certain size, it has to be uploaded to the course folder on the server after uploading the zip file.

Vicki Kunkel


No, if I unzip and run the Player.html file, the course does not run at all: I just get a blank screen.   The data folder is under 100KB, and is actually slightly smaller than other programs that played just fine.

Oddly, I renamed one of the non-working files, republished it, and it worked on the LMS.  HOWEVER, I am still unable to play player file on my computer.  Very strange, indeed.  As for the other presentation:  it still is not working --even on the LMS--after renaming and republishing. 

Justin Wilcox

Hi Vicki.

Typically if you can't play a presentation on your hard drive that was in a zip file, it's usually due to the zip file being opened and trying to view the presentation from within an open zip file. You can't really do that. You need to right click and select Extract and follow the prompts to create a new folder on your hard drive.

However, what I would actually do is this.

1. Publish for LMS.

2. Don't select the zip option at the end of the publish, select View Presentation in the Publish Successful dialog box.

3. If that works, then select the Zip in the Publish Successful dialog box and send them the zip file.

4. If that doesn't work, try selecting a different publish path which is on your C: drive and contains less than 256 characters. Like C:\Articulate for example.