Published Presenter '13 - Pushing 0 score instead of null to LMS
Please find below the scenario and questions:
Software being used: Studio ’13 - Presenter & Quizmaker
We have 15 modules within a curricula that are x number of slides long. 14 of these modules do not contain a quiz or assessment thus completion is based upon reaching x slide. The final module contains an exam and is the only module to push a score to the LMS. Completion of all modules is compulsory and a passing score of 80% is required to complete the quiz.
All 14 none exam modules have been published using the same settings AICC - Complete/Incomplete etc.
We have had 2500 users complete this curriculum, and 5% of users noted that their overall score is 75% or lower, which is a fail.
After much investigation with our LMS provider, SumTotal, and the modules themselves we have determined that for whatever reason, 5% of the time, 1 of the 14 modules is pushing a 0 score as opposed to a null score back to the LMS. This 0 score is bringing down the overall average for the curricula to below minimum.
Is seems that the module pushing a 0 as opposed to a null is random. For D user it is module 5, for G user it is module 2, for A/B/C/E/F and H user no issues.
It seems also random that each user was not using the same browser/ platform and or OS.
1. Is there a reason why 5% of the time a module is passing a 0 score as opposed to a null score value when no quiz/assessment is present?
2. Is there a work around for this/ hotfix solution?
3. Have any other users reported this happening?