Published Presenter '13 - Pushing 0 score instead of null to LMS
Jan 29, 2014
Hello,
Please find below the scenario and questions:
Software being used: Studio ’13 - Presenter & Quizmaker
Scenario:
We have 15 modules within a curricula that are x number of slides long. 14 of these modules do not contain a quiz or assessment thus completion is based upon reaching x slide. The final module contains an exam and is the only module to push a score to the LMS. Completion of all modules is compulsory and a passing score of 80% is required to complete the quiz.
All 14 none exam modules have been published using the same settings AICC - Complete/Incomplete etc.
We have had 2500 users complete this curriculum, and 5% of users noted that their overall score is 75% or lower, which is a fail.
After much investigation with our LMS provider, SumTotal, and the modules themselves we have determined that for whatever reason, 5% of the time, 1 of the 14 modules is pushing a 0 score as opposed to a null score back to the LMS. This 0 score is bringing down the overall average for the curricula to below minimum.
Is seems that the module pushing a 0 as opposed to a null is random. For D user it is module 5, for G user it is module 2, for A/B/C/E/F and H user no issues.
It seems also random that each user was not using the same browser/ platform and or OS.
Questions:
1. Is there a reason why 5% of the time a module is passing a 0 score as opposed to a null score value when no quiz/assessment is present?
2. Is there a work around for this/ hotfix solution?
3. Have any other users reported this happening?
12 Replies
Hi Matt! That sounds really odd. I haven't heard of anything like this before. Do you have any information about how those "weird" 5% are accessing the course? i.e. which devices/browsers they used, are there any commonalities like location, "special" network access, etc etc?
If you haven't already seen it, this article has some good ideas for troubleshooting LMS issues. From my experience wrestling with LMSs it was often a matter of trial & error to find the best combination of settings and then making sure everyone knew what those were to be as consistent as possible.
Hello Mike,
From what we can tell there are really no commonalities. It is happening fairly randomly. We are still trying to get more details from our user group to determine if a greater number of them are using a similar browser and or OS.
I have created a case with our LMS, SumTotal, in which they have determined that it is the module which seems to be at fault. THe module should be passing a null score, but for some reason in such cases it is sending a ) score.
We are still testing this to see what is wrong.
Has anyone found a cause/solutions for this issue? We are experiencing the same problem.
SK
Hi Shawn and welcome to E-Learning Heroes! I have not seen any other update from Matt on this issue. You can send him a PM in case he's not subscribed to this thread
Thank you. I will try that.
Sounds great Shawn
Hi,
The issues happening for Articulate Storyline as well. It happens even we are not reached the assessment slide. I have attached the sample course SCORM1.2 package and Story file, please test in LMS (I have tested in cloud SCORM).
1. Upload the course in LMS
2. Launch the course
3. Navigate to the second slide
4. Close the course
5. Re-launch the course
6. It will ask for the resume option, select Yes
7. Close the course
8. Now you can see the score set as 0 (Zero)
Please let me know the resolution for that ASAP.
Hi Vigneshwaran!
It looks as though you posted a similar issue here and Emily has responded. This is the Presenter forum, so probably best to continue the conversation in the Storyline forum.
We are seeing the same issue with Articulate 13. All of our modules are completing by screen count and a 0 (zero) is being recorded in the LMS (SumTotal) vice a null value. We are not including a quiz completion slide, is that necessary?
Hi Shawn!
Not sure if anyone is subscribed to this thread and will be able to chime in and assist here, but have you tested this in SCORM Cloud to see if you experience the same behavior?
Hi Leslie,
Good suggestion on testing this in the SCORM Cloud, we haven't tried that yet as our materials are proprietary so I would need permission to do that.
Ah, okay. Well that is always a good first step in trying to identify if the issue lies within your project or the LMS, so let us know the results :)
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