Be sure that you are running the latest update to Presenter '13, which is Update 2.
Are you having difficulty with other courses? You can try to re-use this project in a new file to see if your issue is eliminated.
Open a blank presentation in PowerPoint.
Save the presentation.
Click the Home tab.
Click the drop-down arrow beside New Slide and select Reuse Slides.
Click the Browse button and select Browse File.
Locate your original PowerPoint file and click the Open button.
At the bottom of the Reuse Slides panel, select the Keep source formatting check box.
Right click the first slide in the Reuse Slides panel and select Insert All Slides.
Save the new presentation and republish.
Note: Resources, such as audio and video, that you inserted via Articulate Presenter into the original presentation will need to be inserted again into the new presentation. You may need to export the narration from your original presentation. Then import it into the new presentation.
Thank you. No, I'm not having any trouble with other presentations.
I tried this and it does work, however there is so much audio in the project that would require synchronization, I'm not going to use the Reused project.
Is there a reason why this happened? I didn't have this problem with the project before and all I did was swap out a couple of audio files and modify two sentences of text.
Hi Sonya! I don't have anyway of knowing what would have caused issue for you.
Here is what I can offer:
First, be sure that your presentation is located on your local hard drive (this is typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior.
If you are already working on your local hard drive or if the affected presentation continues to crash after moving it to your local hard drive, it indicates that your presentation has become corrupt. You may be able to recover a corrupt presentation using the methods described in the following article: Here’s how to fix a corrupt PowerPoint file
Based on your response that it does work when you move to a new presentation, it seems that you may have a corrupt presentation.
5 Replies
Hi Sonya!
What version of Presenter and Powerpoint are you running?
Is this a new problem that you are having? Does it happen with all courses or just one?
Presenter 13; Powerpoint 2013
Hi Sonya!
Be sure that you are running the latest update to Presenter '13, which is Update 2.
Are you having difficulty with other courses? You can try to re-use this project in a new file to see if your issue is eliminated.
Note: Resources, such as audio and video, that you inserted via Articulate Presenter into the original presentation will need to be inserted again into the new presentation. You may need to export the narration from your original presentation. Then import it into the new presentation.
Thank you. No, I'm not having any trouble with other presentations.
I tried this and it does work, however there is so much audio in the project that would require synchronization, I'm not going to use the Reused project.
Is there a reason why this happened? I didn't have this problem with the project before and all I did was swap out a couple of audio files and modify two sentences of text.
Hi Sonya! I don't have anyway of knowing what would have caused issue for you.
Here is what I can offer:
Here’s how to fix a corrupt PowerPoint file
Based on your response that it does work when you move to a new presentation, it seems that you may have a corrupt presentation.
This discussion is closed. You can start a new discussion or contact Articulate Support.