Quiz Sending Passed Status Automatically when Retrying Quiz

Hi Alicia!

If you could attach that Articulate Package here, I'd be happy to take a look.

I have attached the package. This is just a test file with a quiz, but the outcome is the same as the full blown course.

Thanks for taking a look.

Alicia

Hi Alicia!

I went through both of your scenarios in SCORM Cloud:

Here is the scenario:

1) Learner Fails Quiz (Everything is fine up to this point)

2) Learner clicks on Retry Quiz from results screen

3) The quiz reloads

4) If the learner closes out of the course (not answering any questions) the status automatically changes to Passed

OR

5) If the learner fails the quiz a second time, the status automatically changes to Passed.

And received either a failure or incomplete as expected. Never was I able to see 'Passed".

Tested in Articulate Online as well and working as expected.

Sounds like something that you may need to address with your LMS.

Leslie,

So when I tested in SCORM Cloud, the overall status stayed as Failed, but when I drilled down into the details of the launch history (Detailed Activity Report)  I was able to see where Course completion status was changed to Completed, Content set success to passed, and Course satisfaction status changed to passed (this happened when the quiz was failed and they re-tried). It then looks like the status are changed back to incomplete and failed, but it is looking like the LMS is picking up that passed/completed status and once that happens it seems that it is sticking as Passed and not changing back. Once something gets a status of passed, it stays passed.

Can you explain why Articulate is even sending a passed/completed status?

Thanks

Alicia

Hi Alicia! Thanks for the updated information. Are you utilizing the latest update for Studio '13?

This would also explain why we are seeing different results

I'm using Storyline 2 update 4 and have this exact same problem with Saba LMS.  Is there any fix for storyline?

Hi Jessica!

Yes, we have similar documentation for SL2:

You may find that a course is marked Passed or Completed in your learning management system (LMS) on a learner's second quiz attempt even if they don't actually pass or complete the quiz. This issue was fixed in Update 5 for Articulate Storyline. See this article for more information.

We are now on update 9 by the way - I'd recommend getting up to date for sure :) Lots of bug fixes you can see here.