I have lost all functionality for Articulate Presenter '13 after installing the latest update. Can't open the audio editor, slide properties, preview, publish, everything is bricked. The install went smoothly but after rebooting my system, I can't work on my courses. Anyone else? Please advise!
Thank you for the reply. There was a little hiccup but eventually I got the registration process to reset. However, when I attempted to activate with my previous serial number I get an error message indicating it’s been disabled. It was working up until the software upgrade. Any thoughts?
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Thanks for the update here and addition info, Jeremy. I would recommend reaching out to our Support Engineers directly for any activation issue you're seeing by way of this form. If you include your serial number and even a screenshot of the error message you're getting, they'll be able to get to the bottom it as quickly as possible.
I also wanted to let you know that when you reply via email, the comment will include your signature. You're welcome to pop in here and edit that info out, if necessary.
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Hi Jeremy- Sorry you're seeing this! Check out this article on how to fix this to get your Presenter ribbon functioning properly again. Let me know how it goes! :)
Thank you for the reply. There was a little hiccup but eventually I got the registration process to reset. However, when I attempted to activate with my previous serial number I get an error message indicating it’s been disabled. It was working up until the software upgrade. Any thoughts?
This email is intended to be read only by the intended recipient. This email may be legally privileged or protected from disclosure by law. If you are not the intended recipient, any dissemination of this email or any attachments is strictly prohibited, and you should refrain from reading this email or examining any attachments. If you received this email in error, please notify the sender immediately and delete this email and any attachments.
Thank you.
Thanks for the update here and addition info, Jeremy. I would recommend reaching out to our Support Engineers directly for any activation issue you're seeing by way of this form. If you include your serial number and even a screenshot of the error message you're getting, they'll be able to get to the bottom it as quickly as possible.
I also wanted to let you know that when you reply via email, the comment will include your signature. You're welcome to pop in here and edit that info out, if necessary.
GTK, thanks for the update Ali! I posted my request through that form, we'll see what happens!
Great Jeremy! Thanks for letting me know. :)
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