Resuming after choosing not to resume
Oct 08, 2013
By
Julee Jaeger
I've got a user that was halfway through a training session and had to leave her computer. When she came back, she reloaded the module and was asked if she wanted to resume. She selected "No" and was put back at the beginning of the module.
She has attempted to take the training again hoping to resume where she left off, but she is sent back to her previous leave point. In my research, I haven't found anything to get the user to the first resume point. Is there anything that I can do to get the user back to that point? Our LMS is Articulate Online. Is there any way to remove all of the interim records so that this user can resume her training?
1 Reply
HI Julee.
If a person says No, they restart from the beginning. The original resume state no longer exists unfortunately.
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