Ribbon stopped working after update By Randy Rowley After installing the newest Articulate Studio 13 update the ribbon is non-responsive. Clicking any of the buttons does nothing.
Ashley Terwilliger Staff over 4 years ago09/29/15 at 7:00 pm (UTC) Hi Randy, I'm sorry to hear about the issue you've run into. Have you reviewed the troubleshooting steps here for when Presenter isn't working as expected? If the tab is missing you'll want to take a look at the steps here.
Randy Rowley Author Ashley Terwilliger over 4 years ago10/02/15 at 1:56 pm (UTC) Thank you Ashley. I just wanted to follow up on this issue. A reinstall using Windows Control Panel worked on this (Repair/Reinstall).
Ashley Terwilliger Staff over 4 years ago10/05/15 at 1:09 pm (UTC) Thanks Randy for the update and I'm happy to hear that worked for you.
3 Replies
Hi Randy,
I'm sorry to hear about the issue you've run into. Have you reviewed the troubleshooting steps here for when Presenter isn't working as expected? If the tab is missing you'll want to take a look at the steps here.
Thank you Ashley. I just wanted to follow up on this issue. A reinstall
using Windows Control Panel worked on this (Repair/Reinstall).
Thanks Randy for the update and I'm happy to hear that worked for you.