3 Replies
Brian Batt

Hi Rachel,

Can you go into the Articulate menu & then select the Audio Editor?  After that, go to the slide that is having the issue.  Then, go to the end of the audio for that slide & delete just a small section of silence.  Repeat for each applicable slide.

Finally, click the Save & Close button & republish your presentation.  Using this method should resolve the issue.

Brian Batt

Hi Rachel,

I would suggest you submit a case by following the steps below.

Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 

Send to Articulate Presenter Package – Articulate Presenter ’09 Help

Upload the resulting zip file from your computer to our server using this upload form: 

Articulate Support - Upload Your Files for Review 

Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09 which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so we can follow up with you in the forums.