Symbol gap between slides causes publish failure in Presenter

Jul 30, 2012

Emily Newton
By Emily Newton

I somehow have a vertical line of tiny symbols running between 2 slides in Presenter.  When I run the slides in PPT only it doesn't interfere with anything.  When I try to publish to Presenter it consistently halts publishing and nothing I've tried will delete the line or gap.  Any ideas?  Your assistance would be much appreciated.

Emily

4 Replies
Melanie Sobie
over 11 years ago07/30/12 at 2:09 pm (UTC)

Hi Emily,

What do you have on the two slides?  Do you have text and pictures, other graphics, smart art, or video?

The use of certain smart art sometimes results in some weird lines, so if you have smart art let us know and we can help you work through a solution.

Also, if you can post a screen shot to show us what your slides look like before publishing and after that might help.

Emily Newton
over 11 years ago08/03/12 at 11:10 am (UTC)

On the slide prior to the error I have a smart art graphic with text.  The following slide is a jpeg image (screenshot) with a few graphics and minimal text.  The vertical line of symbols  appears betweens slides 5 & 6 in PPT and that's exactly the point where publication stops in Articulate.  Your advice is greately appreciated.  ---Emily

Peter Anderson
over 11 years ago08/06/12 at 1:05 pm (UTC)

Thanks for the screenshots, Emily Like Melanie suggested, it's probably an issue with the SmartArt. Would you mind sending us your project files so we can take a look? Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 

 

Send to Articulate Presenter Package – Articulate Presenter ’09 Help

 

Upload the resulting zip file from your computer to our server using this upload form: 

 

Articulate Support - Upload Your Files for Review 

 

Thanks!

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