7 Replies
Tanya Samuels

Thanks Peter...something is really going wrong with my file. Now I can't do anything in Articulate. The PPT will open but if I click any function in Articulate like Sync Animations or Slide Properties, etc. I get the hour glass and it freezes and doesn't do anything. When I do Save As and try to start over the same thing happens. I've had to do End Task from the Task Manager 4 times now.

I don't know what to do. I'm on a tight deadline and pressed for time. I have only two days to finish, test, and send out to a pilot audience by next week.

Peter Anderson

Hi Tanya,

If you're able to send us your files, we can test them on our end and let you know if we experience the same issue. At least that way we can try to send you a published link and narrow down what the issue may be. If you'd like to do that, please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 


Send to Articulate Presenter Package – Articulate Presenter ’09 Help


Upload the resulting zip file from your computer to our server using this upload form: 


Articulate Support - Upload Your Files for Review