I've just finished my tutorial and uploaded it to our web server. When I click on the link to play it, the page launches, and it looks like it tries to load, but it just sits and churns and never loads. Any ideas about what's wrong?
Are you saying Flash needs to be loaded on the server? I have it on my computer and it works on a test server just fine. I've never had a problem with it on the test server.
When we first began loading projects onto our server for individual computers to view, we found that the computers did not have Flash loaded. Their feedback was exactly what you described above; "looked like it was loading but just sits and churns."
But I'm using the same computer that I always have. I'm just putting it on a different server. I have Flash installed on my computer, so I don't think that's it unless you are referring to Flash on the server. Does Flash need to be on the server too? I don't think so, but then again...
If your published Articulate Presenter output plays properly on your local computer, but won't load after you've uploaded it to your Web site, please review the knowledge base article(s) below for possible solutions:
Thanks. I have looked at those articles. I did use the FTP client that comes with Articulate just to make sure it was uploaded correctly. I've downloaded those two xml files and opened them up and they don't "look" corrupt to me, but I guess they could be. Using the Articulate FTP client is supposed to prevent the corruption from what I understand. Correct me if I'm wrong.
As far as the seek bar saying "SLIDE 100 of 160 PRESENTATION COMPLETE" the presentation never gets that far. It never loads. It just shows the loading bar that I took a snapshot of and is in the tread up above.
I did read something about the server needs to be configured with a Flash MIME. I've passed that info on to our IT department, but haven't heard anything yet. Has anyone ever experienced that?
I would recommend relaying this information to your IT group to see if there's some sort of setting on the server sides that is preventing XML files from being read.
If I try to access the file directly from your site & then load the presentation, I can finally get the presentation to load (the playerproperties.xml file is loaded into the browser's cache). So, it looks like the server is setup in such a way that prevents an HTML file from accessing the XML file that it needs.
12 Replies
When we have run into that issue, it's because Flash wasn't loaded on the computer.
Are you saying Flash needs to be loaded on the server? I have it on my computer and it works on a test server just fine. I've never had a problem with it on the test server.
Do you have a popup blocker installed?
Phil
No I don't. The bar that comes up that shows it loading just spins and never continues to load. Here's what it looks like:
When we first began loading projects onto our server for individual computers to view, we found that the computers did not have Flash loaded. Their feedback was exactly what you described above; "looked like it was loading but just sits and churns."
But I'm using the same computer that I always have. I'm just putting it on a different server. I have Flash installed on my computer, so I don't think that's it unless you are referring to Flash on the server. Does Flash need to be on the server too? I don't think so, but then again...
Hi Terri,
If your published Articulate Presenter output plays properly on your local computer, but won't load after you've uploaded it to your Web site, please review the knowledge base article(s) below for possible solutions:
Presenter '09:
http://www.articulate.com/support/presenter09/kb/?p=1199
Presenter 5:
http://www.articulate.com/support/kb/000605.php
Hi Brian,
Thanks. I have looked at those articles. I did use the FTP client that comes with Articulate just to make sure it was uploaded correctly. I've downloaded those two xml files and opened them up and they don't "look" corrupt to me, but I guess they could be. Using the
Articulate FTP client is supposed to prevent the corruption from what I understand. Correct me if I'm wrong.
As far as the seek bar saying "SLIDE 100 of 160 PRESENTATION COMPLETE" the presentation never gets that far. It never loads. It just shows the loading bar that I took a snapshot of and is in the tread up above.
I did read something about the server needs to be configured with a Flash MIME. I've passed that info on to our IT department, but haven't heard anything yet. Has anyone ever experienced that?
Hi Terri,
Do you have a link to the content that I can test?
http://tax.idaho.gov/learn/EPR00052/player.html
Hi Terri,
Thanks for posting the link. It looks like the server is getting stuck on the following file:
http://tax.idaho.gov/learn/EPR00052/data/playerproperties.xml
I would recommend relaying this information to your IT group to see if there's some sort of setting on the server sides that is preventing XML files from being read.
If I try to access the file directly from your site & then load the presentation, I can finally get the presentation to load (the playerproperties.xml file is loaded into the browser's cache). So, it looks like the server is setup in such a way that prevents an HTML file from accessing the XML file that it needs.
Thanks so much! I'll pass this on to them.
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