Unable to view file on Mac

May 23, 2016


My client is having difficulty reviewing the file on a mac osx yosemite version 10.10.5   

I use Presenter 13, and published the file to web back in 2015.

Any thoughts about how the client can view the file?  Sending the zip file and a screen shot from the client.  

thank you!



5 Replies
Ashley Terwilliger-Pollard

Hi Joanne,

Testing the web published content locally is known to cause individuals to encounter security restrictions or other difficulties when trying to access it. You'll want to upload to the intended publish environment as the article linked above describes and there are a few free/easy options you could use to share the output. 

I don't believe that Macs automatically unzip files when they've been downloaded and accessed, at least I've never experienced that on my Mac. If you need to send them the zip file for review, they will also want to look at uploading into a publish environment for testing to see the best results or ensure there course will behave as expected.

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