Updates on bug fix updates for Articulate

Hi A @OSPI,

Although we do not announce new updates or products before they are released, you can learn about them when they are released in the following ways:

1)  You can find current version info by clicking on your product here: 

http://www.articulate.com/support/ 

2)  We email major upgrade announcements to the individual who purchased or registered the software. 

3)  Studio '09 products will automatically check for updates once per week and will notify you of available updates.

4)  You can also check for updates manually from within each Studio ’09 product.  Here's how:

   *  Presenter '09:  Articulate > Help and Support > Check for Updates

   *  Quizmaker '09:  Help > Check for Updates

   *  Engage '09:  Help > Check for Updates

   *  Video Encoder '09:  Help > Check for Updates

5)  We recommend subscribing to the Articulate Word of Mouth Blog (http://www.articulate.com/blog/subscribe/), where we announce product releases and updates. 

6)  You can also follow us on Twitter: http://www.articulate.com/community/twitter/

7)  You can also join our Facebook fan page:  http://www.facebook.com/Articulate

Hi there,

We are using Quizmaker09 at V3.3.1009.1313 - and none of the completed quizes will run correctly in anything other than IE.  It is becoming increasingly embarrassing answering support calls with clients telling us that the quiz does not run correctly - them only being presented with the preloading wheel going around and around.

Can something be resolved for this ASAP?

Regards

J

Hi John,

Sorry to hear about the difficulty. Our content is supported in all major web browsers. If you are having issues with content tracking in an LMS, the first thing I would do is contact your LMS to see what they have to say. The second thing I would do is take a look at this article for troubleshooting tips:

http://www.articulate.com/blog/9-ways-to-troubleshoot-articulate-lms-issues/

Lastly, if you would like us to take a closer look at your issue, you can submit a case here:

http://www.articulate.com/support/contact/method.php

How about doing an overall bug fix so articulate doesn't freeze up on me or force me to restart 4 times a day? Ive had this problem every company I have had it. At least captivate does regular updates.

Hi Matthew and welcome to Heroes! Is there something particular you are doing when the program becomes unresponsive? Can you provide a little more detail about what's happening and we'll be happy to help you out.

Today, for example. Im just doing simple things like tweaking settings to re-publish and the powerpoint ellipse wont open. Just freezes. So I have to kill it and reboot. Restarting the program doesnt work. Im using office 2010

Are your project files located on a network drive by any chance? We recommend working exclusively on your C: drive. If you already are see if doing the steps in this screencast allow you to keep working if the app becomes unresponsive:

https://player.vimeo.com/video/149039158

I would be happy to have one of my customer support engineers touch base with you as well to see what we can figure out. Let me know.

No I always work from C, how do I contact you?

I cant view the screencast when I click the link

Hi Matthew- 

Are you, by chance, using the 64-bit version of Office 2010? If so, that could be the root of the issues you're experiencing. More here:

Which version of Office 2010 should I install, 32-bit or 64-bit?

Hi Matthew. Please send me an email to jwilcox@articulate.com. The reason you can't see that screencast is likely due to your company blocking the website.