I inserted several flv into Presenter and they work fine in Preview. Once I publish on the slides with the videos the scroll bar shows PAUSED and the videos don't play. I search the forum and found a response from 6 days ago that gave a link to download a codec pack. I tried this and it didn't fix the problem. Is there anyway to get this to work? Thanks.
I'd start by taking a look at this article if you haven't already, and if that doesn't help resolve the issue, we'd be happy to take a closer look at this. Please submit a case using the link below so our support team can assist you further:
Thanks Peter. That was helpful. I knew the web server was set up correctly so I didn't think that was the problem. Turns out the network drives where I was saving the files do not support flv but once they are on the web server everything worked great. I appreciate your assistance.
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Welcome to Heroes, Amy!
I'd start by taking a look at this article if you haven't already, and if that doesn't help resolve the issue, we'd be happy to take a closer look at this. Please submit a case using the link below so our support team can assist you further:
http://www.articulate.com/support/contact/submit.php
Thanks!
Thanks Peter. That was helpful. I knew the web server was set up correctly so I didn't think that was the problem. Turns out the network drives where I was saving the files do not support flv but once they are on the web server everything worked great. I appreciate your assistance.
Glad to hear it, Amy! Thanks for updating
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