I created Articulate files with five different videos yesterday and everything worked perfectly. This morning the first file I created and added a video to didn't work correctly. The video plays perfectly when I have it in preview mode, but when I publish the course, the first screen of the video appears and stops there. The total time and lapsed time both reflect all zeros.
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Hi Debbie and welcome to E-Learning Heroes :)
I see that you were able to reach out to our support team as well and that Lea was able to help you out.
You are welcome to continue the 1:1 conversation with her if you need further assistance with this course and video as well.
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