White Box around Notes

Jul 17, 2014

Hello,

I just upgraded to Presenter '13 and am having some issues with the notes section. Most of the slides come out perfect, but a few of them are showing up with a white text box around them. I have tried adjusting the player properties, color schemes, text format, etc. and I can't seem to remove them.

Here is a screen shot of what is normal, and then what is happening to me.

Any help would be appreciated!

Thank you!

4 Replies

Adrian Dean
Staff

almost 10 years ago07/18/14 at 7:38 am (UTC)

Hi Marissa,

Welcome to Heroes! We would like to take a closer look at your project. Please submit a Support Case. You will have the option to upload your files when doing so. Make sure to follow these instructions when sharing your files.

Always Happy to Help,

Adrian

Marissa H
Author

almost 10 years ago07/18/14 at 7:40 am (UTC)

Thanks, Adrian. I already submitted a Support Case (00411080) and am just waiting to hear back!

Adrian Dean
Staff

almost 10 years ago07/18/14 at 8:27 am (UTC)

Hi Marissa,

Sounds good. You should be hearing back soon.

-Adrian

Leslie McKerchie
Staff

almost 10 years ago07/21/14 at 6:43 am (UTC)

Hi Marissa!

I popped in to check on your case and it looks like you had some border and background formatting on the Notes page, which Gren advised on how to remove.

White Box around Notes

4 Replies

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