'13 - Issue publishing to Word

Hi!

I'm trying to publish my quiz to Word to send to the SME for review. I've done this a ton of times before with no problems, but now it is suddenly only publishing two pages - the usual summary page (where it does recognize the correct number of slides) and the first question slide. Originally all 6 slides (intro, 4 questions, summary) were grouped together, so I thought that might be the issue and moved them each to their own group, but that hasn't helped. Any ideas?

Thank you! 

27 Replies
Christine Hendrickson

Hi Laura,

It sounds like this is only happening with one file at the moment, correct? Just to be sure, are you able to test another project to see if it publishes to Word correctly?

Please make sure that you're working with local project files:

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

If you still have trouble publishing your project to work, please create an Articulate Package and attach it to this thread. If it's just a Quizmaker file, attach the .quiz file. I'd be happy to test the file on my end and see if I experience the same issue. 

Best,

Christine

Laura M

Hi Christine,

Yes, I just tried to publish to Word with an other quiz and had no problems. This one is still not publishing correctly. 


It is saved locally, the directory path is well under 260 characters and I re-saved right to the desktop to make sure there were no spaces in the path. 

I've attached the Quizmaker file. 


Thank you so much for your help!

Laura

Christine Hendrickson

Hi there Laura, 

The first thing I noticed was the additional empty groups that were included in the quiz. I removed those, just to be on the safe side and published for Word.

I do see the issue - the first summary and the first question are included in the document, but not the other slides. 

I published again, this time selecting "Questions Only" from the Output Type drop-down on the publish prompt and all of the slides seem to publish just fine. 

I went back into the file and noticed that the first slide is not a question, but more of an introduction slide. I deleted this slide, just for testing and published for Word with the "Full quiz details" option selected. All of the slides (excluding the one I removed) and the details published to the document. So, it looks like this is specific to the first slide. 

Oddly enough, if I place the introduction slide into a new group it doesn't resolve the issue. However, if I place the introduction slide and its group below the questions, all of the slides and content publish to the document successfully. 

I believe that single slide is corrupted somehow. I decided to copy the content onto a new blank slide and place it back at the beginning. All seems to be working well now. I'm attaching the modified .quiz file and the document that published correctly with this version. 

Please take a look and let me know if this works for you as well. 

Thanks!

Christine

Laura M

Hi Christine,

Yes, I had created those empty groups because I initially thought for some reason splitting out the questions would help, but it didn't. So, I moved them all back to the same group, but never deleted the empty groups.

For some reason I can't get your zipped file to open - my computer is saying it's not a valid application. I will try to re-create that first slide and see if that helps.

i appreciate it!

Laura

Christine Hendrickson

Hi Laura,

Sorry about that - if you have a newer version of Windows, I think it tries to save it as a funky file type. Make sure you're selecting "Safe as file: All Files", then add .zip to the file name.

So the "File name" should be "Laura.zip". 

Let me know if that doesn't work, or if you have trouble following the steps I mentioned earlier. 

Thanks!

Penny Spacht

Hi Christine and Laura - I'm having the EXACT same problem as Laura. I have no problem saving quizzes to Word that are part of a course; however, if they are standalone exams (inserted into a PPT), that are grouped and have instruction slides they will not save to Word.  I would send you the file, but in this case it is confidential information that I cannot share. 

So far we've tried to save 4 separate final quizzes to word so far and all have had this same issue.  I am hoping that Laura's solution of copying the information to blank slides work.  (Keeping my fingers crossed!)

Christine Hendrickson

Hi Penny,

I'm glad you caught this thread!

If you have trouble after following my suggestions, please let me know. I'll share some information with you so that you can share your file with me privately. 

Hopefully the recreation of the slide will do the trick! (*crosses fingers as well*)

Best,

Christine

Penny Spacht

We found three workarounds:

  1. Delete the title and instruction slides - then publish to word (When closing out of the file and it asks you whether you want to save the quizmaker file - select NO.)
  2. Move the title and instruction slides to the end - then publish to word
  3. Insert two new slides and copy the information from the title and instruction slides to the blank slides and delete the old slides. 

I don't know if this helps or not, but one of my co-workers noticed that when publishing to word, it was trying to save the old title and instruction slides to freeform quiz slides. 

Laura M

Hi there,

I'm not sure if this will work, posting on such an old conversation, but I'm having the same issues - possibly with the same quiz, I can't recall. I needed to make some updates and send the Word file off and I cannot get all of the slides to publish. I've tried copying to blank slides and deleting the originals and moving things around, etc. When I move them to a certain order, all of the slides will publish, but as soon as I move them back or even copy and paste the slides to blank slides and put them in the correct order, I wind up with the same issue. I can't figure out what might be corrupted because I've changed everything at this point! I'm wondering if I might be able to submit my file for review.

Thank you!

Bernard George

I have the same problem. Since I use blank slides it is basically not possible to publish to Word, because one had to spend ages deleting all the blank slides, so it will publish the questions. Then you have to manually copy all the information that was in the blank slides. I wish you guys at Articulate would fix this bug, as it wastes a lot of time.

Leslie McKerchie

Hi Bernard! This was an issue that we had before, but looks like it was corrected pretty early on.

When you publish to Word and choose Questions only as the Output Type, you may find that the resulting Word document is incomplete if your quiz includes any blank slides (i.e., content slides).

This issue was corrected in Update 2 for Articulate Quizmaker. To take advantage of the new features and fixes, download and install the latest version from the link in your product confirmation email, or get it here. Then republish your quiz.

If you need us to take a look at your file, please feel free to share.

Bernard George

I have always downloaded the latest issue of Quizmaker (and did so again today just to be sure). Yet if I try to publish the full quiz to word it fails when it reaches the first blank slide. If I try to publish Questions Only to word it publishes, but will not show either the answers to questions, nor the text from my notes - so I have to go over and copy this data across one by one, which is taking me an incredible amount of time.

Are you saying this has been fixed, in which case there must be something extra I need to do in updating my software….

Regards

Bernard George

For Socrates Training Ltd

020 7586 5394

Mob 07772 682 492

Bernard George

I just went through this again – clicking on the link you provided and downloading (for the second time today), and then I restarted my computer just to be safe – and the same problem exists as before, i.e. it will not publish to Word if there are blank slides.

Regards

Bernard George

For Socrates Training Ltd

020 7586 5394

Mob 07772 682 492

Ashley Terwilliger

Hi Bernard,

If you're still having difficulty with this after confirming you're on the latest update and that you're publishing to a local drive we'll want to take a look at the quiz file. I just tested this on my own version of Quizmaker and the data shows as expected when choosing "Full question details" as a part of the publish to Word set up.

Also, just an FYI that responding via email includes your signature here. You can edit the post to remove that information if you'd like. 

Bernard George

Thanks Ashley but if this bug has been fixed then it must be that I have not succeeded in updating the software, despite my various attempts. Is there any way to tell whether one has updated?

I just ran it again, and the setup wizard seemed to indicate all was well. It told me it had repaired the software. But still I cannot publish to Word if there is a blank slide.

On other occasions I have clicked the first option, so the setup wizard replaced rather than repairing, but that makes no difference. It never asks me for my licence key, so is that a sign something is not going right?

But if you want to see the file I have save it to Dropbox, and you can download from

https://dl.dropboxusercontent.com/u/25420726/Brush%201%20Starting%20up.quiz

But this problem exists on all Quizmaker files, not just this one.

Regards

Bernard George

For Socrates Training Ltd

020 7586 5394

Mob 07772 682 492

Ashley Terwilliger

Hi Bernard,

You can check which update you're on by opening Quizmaker and clicking Help - About Articulate Quizmaker. That'll indicate the update number there for you.  If you're not on Update 6 - you'll want to download it from here and then run that installation file.  When you go through an update, you'll always have to reenter your license/serial - as it counts as a fresh install. 

I tested yours and I was able to replicate the same behavior you mentioned, and it seems to stop once it reaches the blank slide (I moved a few around) and was able to get the slides prior to work. I tried importing it into a new file, but that also didn't work.  I ended up having to chose "question only" in your file, and then it published all the slides and I've attached that here. So with that in mind, it seems something may be off in the file - can you confirm that you're working on files as described here? 

Bernard George

Thanks, and yes I am on version 6, and I am observing the rules you mention. The problem seems to apply to all quizzes.

I need to send text of about 30 quizzes to someone for review.

Is there any solution? I use blank slides a lot. It seems mad to have to cut and paste the text manually. Even if I move the blank slides to the end they do not copy over.

Regards

Bernard George

For Socrates Training Ltd

020 7586 5394

Mob 07772 682 492

Bernard George

Hi Ashley

This does seem to be exactly the same problem someone else reported on your website, and the update information does not mention it has been fixed. Are you sure this is not a problem for anyone who uses blank slides?

Regards

Bernard George

For Socrates Training Ltd

020 7586 5394

Mob 07772 682 492

Ashley Terwilliger

Hi Bernard,

Did you try what I ended up having to do, which was to select "questions only" in your file? That worked well for me on your version, but on my own files (or those of other users which I reviewed recently) with a blank slide, I also didn't experience any issues publishing those courses to Word. You mentioned it's occuring with every .quiz file you have, and I'm curious if you reviewed the article I linked to about working locally? Are you able to try a brand new file with just one blank slide(meaning a content slide) and one quiz slide to see how that behaves? For example I've attached a sample .quiz file that is four slides, 2 blank and 2 questions. It published normally to Word when using "Questions only" or "Full question details". Can you test that one? 

If it doesn't work for you, I think we'll want to have you work directly with our Support engineers so that they can gather more information about your system.