disappearing images, text & answers

Hi Bud,

I apologize for the issues that you're having.  Would you mind submitting a support case to us?  Please ZIP your QUIZ file and upload for our review: 

You can upload your zip file here: 

http://upload.articulate.com/ 

***Please include the full URL from this thread in the Related Forums URL section.*** 

We will attempt to diagnose what's happening when we receive your upload.

Hi - I am having the same issue with QM.  Is this anything to do with having Kaspersky anti virus?  If so, which anti virus software would you recommend as having installed?

Hi ..... I have the same problem and still cannot find the cause. At first I thought the text in the answer choice missing because it overlapped with the picture; that is not the case.

Just curious, but does this happen if you randomize the questions, or is it always the last question no matter what?

Is it always the same type of question (t/f, multichoice, D&D...) that this happens on?

Hi - was advised to try and change fonts within QM and re-try.  Did this but still no joy!......Any other ideas anyone?

It happens on a completely random basis.  Usually within the question bank - I only work with randomized questions but could try removing this function.  As far as question types, it happens across the range....blank text missing on t/f, multichoice, D&D etc.

I know this is a long shot...but would the version of Microsoft Office have a factor?  It is just I ran with a trial version of Articulate Studio 09 with MSOffice 2007 without any problems but bought the software and installed it onto a pc with MSOffice2010....?

Has anyone experienced the same issue with QM using PP2010?

I am working on QM and multiple choice. No specific pattern on the missing text/answers. 

I burn the project in a DVD. If I re-burn it, the missing answers corrected but appear in other answers.

The font used is articulate. I don't randomize the questions.

I am using Office 2010, but this project is made in QM standalone. The project is very simple since I need to present the test soon. Only attaching a picture from the view mode. 

Hi Widya,

I apologize for the issues that you're having. Would you mind submitting a support case to us? Please ZIP your QUIZ file and upload for our review:

You can upload your zip file here:

http://upload.articulate.com/

***Please include the full URL from this thread in the Related Forums URL section.***

We will attempt to diagnose what's happening when we receive your upload.

Hi Brian,

Thanks for  your immediate response! Sid has solved my problems and now my project runs perfectly!

Thanks to all of you guys having responded to my problems promptly!

Thanks for letting us know that Sid was able to resolve the issue!

What was the issue, and how was it solved?

Hey Jeff - This thread is quite a bit dated and I'm not sure that Widya would still be subscribed here. I was able to locate the case she mentioned above and looks like we were not able to replicate the issue. 

I can share a couple of items here and please note this is for Quizmaker '09:

Be sure that you are working and publishing your files on your local drive (typically drive c:) and not on your network/shared drive.

If you continue to experience the same issue, I'd recommend a repair of your software.

If you would like to provide some more information/details, I would be glad to assist. You are also welcome to work directly with our support engineers here.

Good point - I just posted my issue on the Storyline discussion board. Thanks!

Ah, Storyline and not Quizmaker, huh? It happens to all of us :) No worries!