disappearing images, text & answers

this is an ongoing issue I've had with QMaker (caveat-- I've upgraded to latest March version of Studio and still having same issues as before)...

I create a quiz, drop in images in slide view, add additional text to screen and drop in answers.  Sometimes it previews ok, sometimes it doesn't.  So I'll go in and re-enter the answer/text/image.  Then I'll publish.  9 out of 10 times, all shows up as expected.  But the tenth question will be missing an answer/image/text.

Another issue-- I will add in alternate responses to default correct/incorrect and often those answers don't publish (I'll get a "Correct" w/o the text I've dropped in)

I've tried things I've read about-- reinstalling AP, deleting quizzes and re-added them, turning off my Avast anti-virus program... I am seeing some improvement but there's still a question that won't publish correctly

Any ideas?

16 Replies
Brian Batt

Hi Bud,

I apologize for the issues that you're having.  Would you mind submitting a support case to us?  Please ZIP your QUIZ file and upload for our review: 

You can upload your zip file here: 

http://upload.articulate.com/ 

***Please include the full URL from this thread in the Related Forums URL section.*** 

We will attempt to diagnose what's happening when we receive your upload.

Karen Wagstaffe

I know this is a long shot...but would the version of Microsoft Office have a factor?  It is just I ran with a trial version of Articulate Studio 09 with MSOffice 2007 without any problems but bought the software and installed it onto a pc with MSOffice2010....?

Has anyone experienced the same issue with QM using PP2010?

Brian Batt

Hi Widya,

I apologize for the issues that you're having. Would you mind submitting a support case to us? Please ZIP your QUIZ file and upload for our review:

You can upload your zip file here:

http://upload.articulate.com/

***Please include the full URL from this thread in the Related Forums URL section.***

We will attempt to diagnose what's happening when we receive your upload.

Leslie McKerchie

Hey Jeff - This thread is quite a bit dated and I'm not sure that Widya would still be subscribed here. I was able to locate the case she mentioned above and looks like we were not able to replicate the issue. 

I can share a couple of items here and please note this is for Quizmaker '09:

Be sure that you are working and publishing your files on your local drive (typically drive c:) and not on your network/shared drive.

If you continue to experience the same issue, I'd recommend a repair of your software.

If you would like to provide some more information/details, I would be glad to assist. You are also welcome to work directly with our support engineers here.