When I preview the individual graded hot spot question slides in my QM360 file, they work perfectly. However, when I try to preview the entire quiz or publish it to AR, no matter where I click on the hot spot slide nothing happens. I can't go to the next slide because it says I haven't answered the question.
This particular quiz is mostly hot spot questions, but the other question types are working fine.
Hi there! I'm having similar problems with the Hotspot questions. They loading black, white and blue icon continues to show it as loading, but nothing happens. Is this still being fixed?
The issue we found in Quizmaker 360 hotspot questions is that the indicator/marker does not appear at all when the learner clicks on the image. Is that what you're seeing, too?
If not, can you tell me more about what's happening on your side?
When I click on the image (in preview mode) on the correct spot, the timer icon appears, spinning, but nothing happens after that. It just continues spinning for ever as if something is loading.
What happens if you click on the image so that the timer icon appears where you clicked, then you click the Submit button? Do you see the correct or incorrect layer?
This is how the Hotspot question should work in Quizmaker 360. Let me know if that's what's happening!
It seems that I have similar problem with Drag & Drop questions and multiple choice questions within a Storyline 360 Project. Yesterday, I was able to activate the preview for the multiple choice questions. Only the Drag & Drop question did not work in preview. Today, it does not even work after I published the module. However, one of my colleagues did not have a problem with the same file.
First, I'd check if you and your colleague are using the same version of Storyline. You can check by going to the "Help" Tab -> "About Articulate Storyline".
If you're both on the same version, next I'd check that when you're accessing the file you both are doing so locally and adhering to the other guidelines here.
If you're still seeing some discrepancy between you and your colleagues' versions, can you share a copy with our Support Team to take a look at? They'll delete it when done troubleshooting.
7 Replies
Really sorry you ran into that, Patrick. Our team is seeing the same problem with Hotspot questions in Quizmaker 360, and we're working on a fix.
As soon as we get it sorted out, I'll be sure to let you know. Thanks for the head's up!
Hi there! I'm having similar problems with the Hotspot questions. They loading black, white and blue icon continues to show it as loading, but nothing happens. Is this still being fixed?
Thanks!
Hi Sophie!
The issue we found in Quizmaker 360 hotspot questions is that the indicator/marker does not appear at all when the learner clicks on the image. Is that what you're seeing, too?
If not, can you tell me more about what's happening on your side?
Hi there Alyssa,
When I click on the image (in preview mode) on the correct spot, the timer icon appears, spinning, but nothing happens after that. It just continues spinning for ever as if something is loading.
Hi Sophie!
What happens if you click on the image so that the timer icon appears where you clicked, then you click the Submit button? Do you see the correct or incorrect layer?
This is how the Hotspot question should work in Quizmaker 360. Let me know if that's what's happening!
Hi Alyssa,
It seems that I have similar problem with Drag & Drop questions and multiple choice questions within a Storyline 360 Project. Yesterday, I was able to activate the preview for the multiple choice questions. Only the Drag & Drop question did not work in preview. Today, it does not even work after I published the module. However, one of my colleagues did not have a problem with the same file.
Any ideas what I can do?
Hi Martin,
First, I'd check if you and your colleague are using the same version of Storyline. You can check by going to the "Help" Tab -> "About Articulate Storyline".
If you're both on the same version, next I'd check that when you're accessing the file you both are doing so locally and adhering to the other guidelines here.
If you're still seeing some discrepancy between you and your colleagues' versions, can you share a copy with our Support Team to take a look at? They'll delete it when done troubleshooting.
This discussion is closed. You can start a new discussion or contact Articulate Support.