Moodle suddenly won't record new attempts on old O9 Quizzes

Yeah it's a Moodle bug (MDL-40223) - fixed last week in the latest stable builds

Hi,

Thanks for the quick response. The problem I see is that the description of that bug seems to be a bit different from the problem I'm having. I didn't restore from a backup, and there isn't a problem launching the quiz. The quiz launches fine, and appears to work fine, until you check the gradebook/reports and see that Moodle did register that there has been a new attempt. Is that the same bug?

The linked bugs might describe your issue better - the fix addresses the non obvious cause - hopefully. . You should upgrade and then let us know if there are still some issues

Thanks for assisting Joseph here Dan

HI,

Updating Moodle didn't help (or at least immediately solve the problem). It turns out the merely deleting the problematic attempt solves the issue (I didn't do this before the update, so I don't know whether the update had any effect). 

The problem is that Moodle is not recognizing the new attempt. As soon as a learner passes the quiz, they are always sent into review mode. I checked the settings on Moodle so that the learner is always forced to begin a new attempt, but that doesn't make a difference: they are still sent into review mode. Even if given the option (i.e., not forcing the new attempt so they are prompted to either begin a new attempt or enter review mode) doesn't make a difference. Clicking the box to begin a new attempt simply sends them into review mode. 

There appears to be two different ways to get stuck in review mode. Both are a bit mysterious to me. In one, some quizzes just stop registering a new attempt. I have no idea what they have in common. It is possible that these quizzes have been overwritten more than others, but I don't know. For at least one other learner, the problem occurred because I forgot to force the new attempt on that quiz, and she went into review mode when retaking it. Once she got into review mode, she couldn't get out. The quiz did not cause any problems for me (I took the quiz after I noticed that I hadn't forced the new attempt and had changed the settings so I was never given a choice). 

As I said above, deleting the attempt that appears to be "stuck" in review mode solved the problem. I was able to take the quiz multiple times and have the result registered. And also as before, I'm not sure whether the update had any effect. I kept meaning to delete the attempt and see whether that made a difference but I had forgotten. 

So problem is "solved," but I'm at a loss about what caused it in the first place, since not all the quizzes were effected. 

Hi Joseph,

Thanks for sharing the update here, and hopefully this will help Dan in determining if there was something else happening in Moodle as well. 

HI,

We're still trying to get at the bottom for the problem we are having, and I thought I would where we are currently in case anyone else has similar issues. The problem is indeed that the learner gets stuck in review mode, and the only way out of review mode is by deleting the problematic attempt. What might be causing the issue (we are still investigating) is when a learner either completes or "aborts" an attempt without finishing the quiz (that is, pressing "finish" at the end of the quiz). I had always told students to make sure they do this in order to get their grade registered, but the problem seems to be that if at student at any point does not press the "Finish" button after starting a quiz, they will get stuck in review mode for all subsequent attempts. Unfortunately, I've been really busy, and I haven't had time to test whether this indeed what is causing the quiz to get stuck in review in the first place. 

Hi,

Our ability to solve the problem has reached the end. Our IT people created an issue in the Moodle.org bug tracker, located here:

https://tracker.moodle.org/browse/MDL-43222

Here is what our IT people believe is what is causing the problem:

Looking at the SCORM logs we noticed that when exiting an unfinished attempt, cmi.core.score.min, cmi.core.score.max and cmi.core.score.raw are not passed.

Looks like the missing cmi.core.score.raw is what is causing trouble. In our tests, adding cmi.core.score.raw manually to the unfinished attempt via SCORM Debugging interface made successive attempts behave normally.

Hi Joseph,

That's a pretty excellent update - thank you very much for sharing this information.

I'm going to verify your last response, so anyone else running into this issue will be aware of the solution.

Thanks again and have a great day!

hello

we have the same problem and still cant solve the issue, can any one advise how to solve it?

Regards,

Hello Karim and welcome to E-Learning Heroes :)

This thread is a bit dated and seemed to point back to following up with Moodle. Are you able to recreate the issue via SCORM Cloud or is this only related to Moodle? Looks like the issue was created according to the link in the Moodle tracker above.