Hi Lucas! Thanks for reaching out here. Here is our documentation on this issue:
A bug has been identified in Adobe Flash Player 20.0.0.267 that breaks features in many applications, including Adobe Captivate, Articulate Storyline, and Articulate Studio. For example, in Storyline:
* You'll see a blank screen when you preview a project.
* The preview area of the player properties window is blank.
* The timeline preview feature doesn't work.
* You can't preview videos, Flash movies, or web objects.
* You can't edit videos.
* You can't import Engage interactions into Storyline courses.
The good news is Adobe and Microsoft have fixed the issue in recent updates. Follow the steps in this article for your version of Windows to fix the problem. Be sure to pop back in and let us know if this solution works for you!
Hi Lucas, thanks for sharing that update. Since you say your Adobe Flash player is updated, I would recommend that you get in touch with our Support Engineers here so they can work with you to resolve this as quickly as possible. If you do go that route, feel free to share your case number here and I'll be sure to follow along with it.
3 Replies
Hi Lucas! Thanks for reaching out here. Here is our documentation on this issue:
My adobe flash player is updated to the last version(23.0.0.207), but the problem continued.
have other solution to solve this problem?
Hi Lucas, thanks for sharing that update. Since you say your Adobe Flash player is updated, I would recommend that you get in touch with our Support Engineers here so they can work with you to resolve this as quickly as possible. If you do go that route, feel free to share your case number here and I'll be sure to follow along with it.
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