Quiz output failure message

And I have another two issues:

Still the same quiz files I mentioned in the upper post,

1. after I published the quizzes successfully and open it to check the outcome,

there is always a delay when starting the quiz,

the slide looks freeze and show up the content suddenly after several seconds...

Is there any possible solution except breaking the whole quiz into two or three smaller files?

Due to the need for examination I can't divide the quizzes. :(

2. If I choose 'Submit one question at a time'  for the quiz, that means the users are forced to answer the questions one by one and can't ignore any of them, to make sure the user has answered all the questions.

But when I tried the published quiz no matter in Web, LMS or CD form,

maybe due to the occasional lagging of the quiz,

sometimes few of the question or instruction slides would be skipped accidentally,

after I click on the finish button of the last page, those previously skipped slides would jump out again! 

The issue happened occasionally and it is a weird disturbance to me.

Hope to know any possible solution to deal with the issues,

any advice or suggestion would be appreciated, many thanks!

Hi Yu-Chieh,

It sounds like Quizmaker failed to install correctly on your machine.  Can you try reinstalling it & see if that resolves the COM component error that you're receiving?

Regarding your first question, when a quiz first loads, you will see a spinning icon indicating that the quiz is loading.  Depending on the size of the quiz, bandwidth, and computer resources, this may take some time for large quizzes.  If you find that the time it takes to load becomes excessive, you can do one or both of the following to reduce the loading time:

• Reduce the number of questions in your quiz.  If you are using question pooling, you could reduce the number of questions from the total pool to speed up loading time.
• Break the large quiz into two or more smaller quizzes.

For more information, see the link below:

http://www.articulate.com/support/quizmaker09/kb/?p=1182

Regarding your second issue, your previously skipped slides shouldn't be "jumping out" again.  Would you mind submitting a support case so that we can take a closer look at the issue?

http://www.articulate.com/support/contact/

Hi Brian,

thanks for the help

Regarding the output issue,

I just removed and re-installed quizmaker 09 and tried,

the same error message still jumped up and the publishing process still failed. 

And I found another error message when publishing process was failed:

No corresponding range could be found for the requested character.

Should I restart the notebook I use after the re-installation and try again?

And about the 'skip-and-jump-up' quiz issue, I reported the issue and got response soon,

need some time to check the upload stuff, thanks a lot!

Hi Yu-Chieh,

Please continue to troubleshoot the issue via the support case.  If you haven't already, please let them know about the "no corresponding range could be found for the requested character" error that you're receiving.

Hi Brian,

before I report the " No corresponding range could be found for the requested character." issue,

I have to communicate with my supervisor about the file uploading.

Since the quiz contents are provided by our customers, we have to make sure if it is OK to upload the file.

But we are also eager to resolve the issue as soon as possible, I will report it right away once everything is OK.

Excuse for the waiting and thanks your help!