Hello, It looks like all of my QuizMaker quizzes that where created in quizmaker '09 have stopped working? I just get the spinner over and over again. We have upgraded to 2013 a few months ago and the old quizzes where still working. Is that not the case now? I am talking abut the published files. Did something happen and those files are no longer supported?
Quizmaker '09 not working and your published files not working would be two different issues. We do not support your published files?
Can you clarify what is going on in your case? Are you trying to access a course within Quizmaker '09 software? What do you mean that you upgraded to 2013? Your Quizmaker from '09 to '13 or you upgraded to Office 2013 and still have Quizmaker '09?
Sorry for not understanding, but hopefully we can get you sorted :)
The quiz files that where produced using Quizmaker '09, are no longer working. I am not doing anything with quizmaker '09, besides trying to take a quiz that was published using it.
Let me try to explain it again to make sure we are on the same page. I have used Articulate for years. All of the quizzes that where created in quizmaker '09 have randomly stopped working. We have around 100 of them and every single one, is no longer working. When I click on the Quiz.html file, all i am getting is the spinner. With every single one of them. It doesn't matter if it is posted on a website, or off my desk top. However, when i open the quizzes that are created using Quizmaker '13, they work fine. My question is, did you stop supporting the Quizmaker '09 published files?
Once it is published, it depends on that environment.
Do you have a link that you can share and give me some details about how the content is published?
Published content should be uploaded to a Web server or LMS for proper playback. If you will be viewing content on your local hard drive, you should publish for CD.
You are also welcome to share a .quiz file if you wish for me to test this out.
But nothing has changed. It is the same environment we have been using for the past 7 years that we have been using quizmaker. They just all decided to break at the exact same time. Is any other customer having this issue?
I do not have any other customers reporting this issue at this time. If you are viewing in a web browser, Flash Updates can occur without your knowledge.
What browser are you utilizing to view your content? Does it fail in IE/Chrome/Firefox/Safari?
Does this happen for all users?
Does the URL to the quiz.html file contains spaces or special characters?
I'm experiencing exactly the same problem as Lindsay. I have published a standalone quiz using Quizmaker 09. If I publish it for the web, the SWF file doesn't load and is spinning continiously.
This behaviour occurs wether I publish and and execute it locally or I upload the published content on a web server and try to play the quiz remotely.
I did several texts to try to pinpoint the problem:
The quiz executes if previewed in quizmaker
The quiz executes if published for CD
The quiz executes if I publish for the web locally on my drive but rather then executing the quiz.html file, I drag the SWF file in my Chrome (my web browser).
This tells me that the SWF content is working just fineand that the problem resides in the HTML launcher file.
What is supposed to be at that link? I saw an odd page, that then showed me an image to download Flash player? It wasn't an actual download for Flash - but just an image that it opened.
What browser are you using to access your Quizmaker 09 content?
Hello Asley the web site where the quiz is published is free hosting service. They often put publicity splash screen before you can access the content itself. It's probabely what you saw
I wasn't able to see a way to progress past that splash screen? It may be easier if you're able to share a copy of the .quiz file with us and then we can take a look at publishing it as well. Have you tried placing in a different web server? There are a few options you could look at using in this article.
And the link you shared, looked like you were linking to the HTML file, which is what you'll want to link too - not the SWF file.
Thank for taking the time to adress my little issue. Is there an email adress I could use to send you the source quiz file rather than attaching it to a post?
Thanks for sending it along - I see that my colleague Victor will be taking a look at your file, so I'll follow along with the issue there and you should hear from him shortly.
I see that Victor was able to test your file and successfully publish and upload and shared a sample file with you. He also shared the following steps if you continue to have difficulty:
If you continue to encounter this issue even on our published course, please follow these steps:
Step #2. Clear your cache. You can do this in Internet Explorer by going to Tools -> Internet Options -> General -> Temporary Internet Files and select Delete Cookies and Delete Files.
Step #3. Under the Security tab, click on the Internet, Local intranet, Trusted Sites, and Restricted Sites and select Default level for each.
Step #4. Under the Privacy tab make sure that is set to the Default level.
Step #5. Under Advanced click Restore advanced settings and click OK.
To reduce some potential caching issues, it's best to have Internet Explorer set to request the latest version of the page rather than relying on a cached copy. To do this:
1. From the Tools menu choose Internet Options. 2. On the General tab, under Browsing history, click Settings. 3. Under "Check for newer versions of stored pages" make sure "Every time I visit the webpage" is selected. 4. Click the OK button.
19 Replies
Hi Lindsay!
Quizmaker '09 not working and your published files not working would be two different issues. We do not support your published files?
Can you clarify what is going on in your case? Are you trying to access a course within Quizmaker '09 software? What do you mean that you upgraded to 2013? Your Quizmaker from '09 to '13 or you upgraded to Office 2013 and still have Quizmaker '09?
Sorry for not understanding, but hopefully we can get you sorted :)
The quiz files that where produced using Quizmaker '09, are no longer working. I am not doing anything with quizmaker '09, besides trying to take a quiz that was published using it.
Hi Lindsay!
Please be sure that you still have the correct viewing requirements as seen here.
If a course is not loading on your server or LMS, you would likely need to contact the respective team that handles that.
Let me try to explain it again to make sure we are on the same page. I have used Articulate for years. All of the quizzes that where created in quizmaker '09 have randomly stopped working. We have around 100 of them and every single one, is no longer working. When I click on the Quiz.html file, all i am getting is the spinner. With every single one of them. It doesn't matter if it is posted on a website, or off my desk top. However, when i open the quizzes that are created using Quizmaker '13, they work fine. My question is, did you stop supporting the Quizmaker '09 published files?
Hi Lindsay!
We still support Studio '09 software.
Once it is published, it depends on that environment.
Do you have a link that you can share and give me some details about how the content is published?
Published content should be uploaded to a Web server or LMS for proper playback. If you will be viewing content on your local hard drive, you should publish for CD.
You are also welcome to share a .quiz file if you wish for me to test this out.
Lindsay,
You may also want to check out this article. As I mentioned, your environment may be affecting the playback.
But nothing has changed. It is the same environment we have been using for the past 7 years that we have been using quizmaker. They just all decided to break at the exact same time. Is any other customer having this issue?
I do not have any other customers reporting this issue at this time. If you are viewing in a web browser, Flash Updates can occur without your knowledge.
What browser are you utilizing to view your content? Does it fail in IE/Chrome/Firefox/Safari?
Does this happen for all users?
Hello Lindsay and Leslie,
I'm experiencing exactly the same problem as Lindsay. I have published a standalone quiz using Quizmaker 09. If I publish it for the web, the SWF file doesn't load and is spinning continiously.
This behaviour occurs wether I publish and and execute it locally or I upload the published content on a web server and try to play the quiz remotely.
I did several texts to try to pinpoint the problem:
This tells me that the SWF content is working just fineand that the problem resides in the HTML launcher file.
Michel
As an example, this is the web published version of the quiz.
http://formenligne.net46.net/Change-Sim%20-%20Quizmaker%20output/quiz.html
Hi Michael,
What is supposed to be at that link? I saw an odd page, that then showed me an image to download Flash player? It wasn't an actual download for Flash - but just an image that it opened.
What browser are you using to access your Quizmaker 09 content?
Hello Asley the web site where the quiz is published is free hosting service. They often put publicity splash screen before you can access the content itself. It's probabely what you saw
I'm using Chrome Version 40.0.2214.115 but I have tried to execute the quiz from IE with the same result
Hi Michel,
I wasn't able to see a way to progress past that splash screen? It may be easier if you're able to share a copy of the .quiz file with us and then we can take a look at publishing it as well. Have you tried placing in a different web server? There are a few options you could look at using in this article.
And the link you shared, looked like you were linking to the HTML file, which is what you'll want to link too - not the SWF file.
Hi Ashley,
Thank for taking the time to adress my little issue. Is there an email adress I could use to send you the source quiz file rather than attaching it to a post?
you can email it to me at michel.gervais@formenligne.net
thanks again
This post was removed by a moderator
Hi Michel,
If you don't want to post the file here in the forums you can send it along to us here.
Hello Ashley,
The source file has been sent.
Thanks.
Hi Michel,
Thanks for sending it along - I see that my colleague Victor will be taking a look at your file, so I'll follow along with the issue there and you should hear from him shortly.
Hi Michel,
I see that Victor was able to test your file and successfully publish and upload and shared a sample file with you. He also shared the following steps if you continue to have difficulty:
If you continue to encounter this issue even on our published course, please follow these steps:
Step #1. Upgrade your version of the Flash Player to the latest version: http://www.adobe.com/go/getflashplayer
Step #2. Clear your cache. You can do this in Internet Explorer by going to Tools -> Internet Options -> General -> Temporary Internet Files and select Delete Cookies and Delete Files.
Step #3. Under the Security tab, click on the Internet, Local intranet, Trusted Sites, and Restricted Sites and select Default level for each.
Step #4. Under the Privacy tab make sure that is set to the Default level.
Step #5. Under Advanced click Restore advanced settings and click OK.
To reduce some potential caching issues, it's best to have Internet Explorer set to request the latest version of the page rather than relying on a cached copy. To do this:
1. From the Tools menu choose Internet Options.
2. On the General tab, under Browsing history, click Settings.
3. Under "Check for newer versions of stored pages" make sure "Every time I visit the webpage" is selected.
4. Click the OK button.
This discussion is closed. You can start a new discussion or contact Articulate Support.