unable to acquire LMS API

Hi Les. Welcome to E-Learning Heroes!

I would start your troubleshooting here:
The articles here and here may help clear up common LMS issues.

That message means the content can't communicate with the LMS. 

If you continue to see this error, would you mind testing your course in SCORM Cloud to help us determine if the issue is Articulate related or if it's on your LMS's side? If it appears in SCORM Cloud as well, we'd be happy to take a closer look at what might be going on. If you can't replicate the issue in SCORM Cloud, it's probably an issue that you'd want to take to your LMS team. 

Thanks!

Hi Christine
Thanks for the help. I tested it on the Cloud and it's ok. Weird it's not ok when I run it locally. Can you give me any tips?

Hi Les! I hope you had a great weekend

If you're running into this issue when you view the quiz locally, it may be due to some restrictions. If you view a published Studio'09 presentation on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.

I have had a similar issue where some people were able to use the Submit button and some were not. The people who were not able to got the attached error. When working in Internet Explorer, press the F12 button and check which IE document mode you are using.

We were facing the problems on all machines where IE 9 (Standards) Document Mode setting was used, manually changing this setting to for example IE 8 or 10 solved the issue.

If you want to do this for everybody, change your webconfig file and use:

This should force IE 8 standards mode for:

< system.webServer >

 < httpProtocol >

   < customHeaders >

     < add name="X-UA-Compatible" value="IE=8" / >

   < /customHeaders >

 < /httpProtocol >

< /system.webServer >

This should force IE 8 compatibility mode:

< system.webServer >

 < httpProtocol >

   < customHeaders >

     < add name="X-UA-Compatible" value="IE=EmulateIE8"  >

   < /customHeaders >

 < /httpProtocol >

< /system.webServer >

This looks like a Microsoft IE bug!!

Jan

Note: Edited by Christine

I modified the code provided by Jan above so it will display properly in the thread. If you need to use that code, please remove the spaces in the code around the < and > characters.