12 Replies
Eric Santos

Hi Courtney,

Happy to help with this audio issue! If you're already working on your local drive, try running these steps to fix possible Replay installation problems.

We'd be glad to investigate further if there is still no audio. Would you be willing to share the Webex recording here or privately in a support case? We'll delete it afterward.

Lauren Connelly

Hello Courtney!

I have deleted the videos from my post and I'll ask Luciana to do the same. If you'd like to delete the videos from your post, you'll need to edit your reply in this discussion.

Here are the instructions on how to download Handbrake. 

Please let us know if you have any additional questions!