I'm skilled with Storyline, but a novice with Replay. It worked fine for about 9 months, then about 3 months ago, when I publish, the output is a black blank screen with audio only. No video at all. I read through some of the forum entries, checked my video drivers (all were up-to-date), uninstalled, shut down, reinstalled, shut down again,...nothing. I tried to send my video driver test results to Articulate as directed. I didn't see anywhere to do that, so I reached out to tech support only to have my message fail to go to them twice, and this was on the Articulate site...not from my email.
I'm at a loss and my company depends on me for simple video edits. I would welcome the wisdom of the community and in particular any Articulate representative who is monitoring.
My company wants to buy more licenses and this is not helping that.
I'm sorry you're having difficulty reaching Support regarding your issue with Replay 360. I already created a case on your behalf and will reach out to you via email/case shortly.
Sorry to hear that you're having trouble publishing your Replay 360 project. I'd like to test this on my end to see if we get the same result. Would you be willing to share a copy of your project file here or in private by opening a support case for testing? We'll delete it when we're done!
3 Replies
Hi Robert!
I'm sorry you're having difficulty reaching Support regarding your issue with Replay 360. I already created a case on your behalf and will reach out to you via email/case shortly.
Why hasn't this issue been addressed in 9 years?
Completely renders this software unusable, and basically bloatware.
Really, a video editing tool that can't publish video...and 9 years later still the same.
Hi S T,
Sorry to hear that you're having trouble publishing your Replay 360 project. I'd like to test this on my end to see if we get the same result. Would you be willing to share a copy of your project file here or in private by opening a support case for testing? We'll delete it when we're done!