Constant Crashing
Jan 07, 2015
By
Steve Max
I have tried to use Replay about 20 times now and it has crashed every time. Sometimes it gets as far as producing a short .mp4 file but if I try to edit or save it crashes. Other times, it crashes on startup or when I attempt a screen capture.
I am running on a Lenovo with Windows XP. I have tired reinstalling, restarting the computer and every other fix suggested here except dis-installing my .NET file which I am afraid to do. When I ran the program on a Windows 7 laptop it was much more stable, but I need it on the XP machine. Any ideas?
Steve
8 Replies
Hi Steve!
Be sure that you are utilizing the latest update of Replay.
If Replay continues to crash after installing the latest update, make sure your computer has a sound card and that it's enabled in Control Panel >> Device Manager. I'd also recommend installing the latest driver for your sound card from the manufacturer's website.
OK, I did those things but no improvement.
I have to say that for some reason things have somewhat improved. I still keep getting the box asking me to send Articulate a message about what I was doing when the problem occurred, but most of the time if I close the box I can Save the job. Then the program goes down, but I can usually reopen it and get the Saved file back up. Not perfect, but good enough to finish a few things. I found a program that checked .NET and told me I have version 4 installed. It seems that nothing after that runs on XP. I just left it alone.
Thanks for the suggestions.
(The red thing in the photo is actually a life jack. The full picture looks less goofy because you can see the boat.)
Well I'm glad that you are seeing some improvement Steve and that you can work with it for now.
If you continue to have difficulty, I would encourage you to send your error logs to our support team to have a look at. Details can be found here.
What next? I tried sending in an error log by following instructions in the link above (Clicking "here," ) but that program didn't work any better than Replay does. It wouldn't record a log and although it told me that it was creating a file to send to Articulate, there was no file. I searched the entire disk looking for the specific file name from the message box, but nothing was found. Can it be that Replay just won't run under XP? If anyone has experience with this please let me know.
Hi Steve! Replay should work with XP and you can see our full list of system requirements here. I see where you are working with Vira in a support case (00451376) and I suggest that you continue to do so.
Never did get this resolved. It turns out that Replay doesn't like my USB Microsoft webcam running with XP. If I just do a screen capture it works well. It also won't integrate screen captures and jpgs. The published output is garbled fragments of images. The same files will work on a Windows 7 laptop. Replay just doesn't seem to work with XP.
Sorry to hear that Steve. Did you work with our support team at all on this? I have not seen this reported before.
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