Does not Appear to be a valid media file. Oct 07, 2021 By Taylor Hansen Hello, I am attempting to import an MP4 file into Replay 360. However I keep getting the attached message. I'm really confused, as I've read in multiple places that Mp4 is obviously supported. Any assistance would be greatly appreciate. arreplay.png
Maria Costa-Stienstra Staff over 2 years ago10/12/21 at 7:42 pm (UTC) Hi, Taylor. Thank you for reaching out! It looks like you were able to chat with our support team, and my teammate Angelo suggested a third-party tool, HandBrake, to re-encode the video. Please reach out through the case if you have additional questions.
Organizational Development over 2 years ago10/20/21 at 6:35 pm (UTC) I am having issues with my video file saving only as a Replay Project .replay. This is not good. Can someone help me with this issue?
Lauren Connelly Staff Organizational Development over 2 years ago10/21/21 at 8:02 pm (UTC) Hi Julie! We can definitely help! You can save a project in Replay only as a .replay file type. However, you can publish a Replay project to Review 360 or a Video File. Let me know if either one of these works for what you have in mind!
Alexandra Laguna over 2 years ago11/23/21 at 6:19 pm (UTC) I keep getting the same message with an Mp4 file. Never had this issue before and its for a smaller recording than ones I have worked on before.
Lauren Connelly Staff Alexandra Laguna over 2 years ago11/29/21 at 2:33 pm (UTC) Hello Alexandra! Have you tried re-encoding the video, so it's optimized for web playback? Here's how you can re-encode a video with HandBrake, a free video editor. Let me know if that does the trick!
5 Replies
Hi, Taylor.
Thank you for reaching out!
It looks like you were able to chat with our support team, and my teammate Angelo suggested a third-party tool, HandBrake, to re-encode the video.
Please reach out through the case if you have additional questions.
I am having issues with my video file saving only as a Replay Project .replay. This is not good. Can someone help me with this issue?
Hi Julie!
We can definitely help! You can save a project in Replay only as a .replay file type. However, you can publish a Replay project to Review 360 or a Video File.
Let me know if either one of these works for what you have in mind!
I keep getting the same message with an Mp4 file. Never had this issue before and its for a smaller recording than ones I have worked on before.
Hello Alexandra!
Have you tried re-encoding the video, so it's optimized for web playback? Here's how you can re-encode a video with HandBrake, a free video editor.
Let me know if that does the trick!