Fresh installation on Repay keeps on crashing

Nov 16, 2018

Goran Dimovski
By Goran Dimovski

Hi all, I'm pretty new to this software and I'm sure this issue probably is probably answered but I cant find the answer to it still,  I do need a little help to get this application going please.

I installed it on VM running on (vmware vSphere 6.0 U2) following the system requirements for the client- Win10: (64bit, 2vCPU, 8Gb ram),

I did see this discussion for same problem I have and enabled  DirectX and hardware acceleration along side the 3D Graphics on the VM machine. Here is that discussion:

https://community-lb.articulate.com/discussions/articulate-replay/application-fails-to-run

 

And even after those changes application still fails to lunch. Any suggestions and help would be greatly appreciated! Thank you for your time.

4 Replies
Katie Riggio
over 5 years ago11/16/18 at 7:57 pm (UTC)

A very warm welcome to Articulate, Goran!

First, great call to go through those steps to enable 3D graphics acceleration on your virtual machine!

Have you had a chance to also go through Replay 360's simple repair steps? If the software is still being stubborn, the How to Fix Unexpected or Erratic Behavior should do the trick. I'll be standing by, ready to keep digging!

Goran Dimovski
over 5 years ago11/16/18 at 8:34 pm (UTC)

Thank you for the propped response Katie,

 

1) On your first link for simple repair steps (cant perform that step) app wont even start up for me to get to any-menu for uninstall.

2) So on the second link you have "fix unexpected behavior": this I did, uninstall "Replay" , did reboot and  and then  reinstalled it back on. And same issue.. keeps on crashing, wont even start.

Here is more info so you get better picture of the situation:

a) Fresh installation of Win10 x64 - v.1607

b) direc3D acceleration enabled

c) UAC- Disabled

d) Turned on Features: .NET 3.5 & 4.6

e) Articulate Replay App version: 1.3.00

What else we could be missing, please advise.

 

Katie Riggio
over 5 years ago11/16/18 at 9:06 pm (UTC)

Hi, Goran. Thanks for giving those extra troubleshooting steps a try, and I'm sorry you're still at this roadblock!

We're not going to give up until we get you up and running as quickly as possible. I've created a support case on your behalf for our Support Engineers. Someone from the team will be in touch, and I'll follow along as I'm also curious to know what's happening here!

This discussion is closed. You can start a new discussion or contact Articulate Support.