I have a short (30 second video) created in Articulate Replay which looks fine when running within Replay. However, when it is published to an MP4 file, the Lower Third text looks fuzzy - it is readable, but out of focus. I have files I created in the same way last year that published fine. Any ideas?
Hi, Debra. Thanks for that screenshot, it's helpful to see!
I'm finding some strange behavior in my tests that seems to match what you're seeing happen with the Lower Third text:
When adding the Lower Third text to a recorded screen, the text looks crisp in the published output (both Review 360 and Video File).
However, when adding that text to an imported video file, the text appears fuzzy in both published output environments.
Does that match your setup? Also, could I grab what version of Replay you're using? You can find this detail by clicking on the Help tab, then About Replay.
In the meantime, I'll get this in front of my team so we can verify whether this is a bug or not. Appreciate you bringing this up, and I'm so sorry for the trouble!
I know this thread is a few months old, but I discovered the same issue today. However, it does not seem to be consistent with imported videos. I will send a screenshot of 2 uploaded clips first is a "crisp" Lower Third, second is a blurry/pixelated banner. Thanks.
Thanks for letting us know about your issue. We don’t have any updates to share for this bug fix yet, but I’ll be sure to come back when we have news, as this discussion is linked to the report.
5 Replies
Hi, Debra. Thanks for that screenshot, it's helpful to see!
I'm finding some strange behavior in my tests that seems to match what you're seeing happen with the Lower Third text:
Does that match your setup? Also, could I grab what version of Replay you're using? You can find this detail by clicking on the Help tab, then About Replay.
In the meantime, I'll get this in front of my team so we can verify whether this is a bug or not. Appreciate you bringing this up, and I'm so sorry for the trouble!
I know this thread is a few months old, but I discovered the same issue today. However, it does not seem to be consistent with imported videos. I will send a screenshot of 2 uploaded clips first is a "crisp" Lower Third, second is a blurry/pixelated banner. Thanks.
Hi Joe!
I appreciate you sharing these extra details! We are continuing to track customer impact so I'm adding this information to our current bug report.
When I have more updates, I'll let you know in this discussion!
Hi, is there any update on this? i'm finding the same issue of fuzzy lower third text.
Thanks,
Hi Lucy!
Thanks for letting us know about your issue. We don’t have any updates to share for this bug fix yet, but I’ll be sure to come back when we have news, as this discussion is linked to the report.