When recording my screen in replay all seems OK, however, when I play back the screen record, the mouse is out of sync with where it should be. As I'm creating training videos, it is important that the video is a clear representation of the process, having it a few inches out is not very clear for those who will eventually watch them.
I'm new to Articulate so wondering if anyone has had this problem before and how they overcame it please?
Hi Paula, welcome to the E-Learning Heroes community!
I would love to take a look at your .replay file and see what's happening! What are you trying to record on your system? Could there be a delayed associated with items loading on the screen?
This is a major problem for me as well. I have to use a really poor resolution for my laptop to get the cursor to appear properly in screen recordings. Not sure why Replay360 can't adjust to the current size of the user's screen. Please add to the roadmap for 2017!
I didn't see a copy of Paula's file, but I'd be happy to take a look at yours. You can share it here, or upload to our Support Engineers here.
Are you looking for Replay to adjust to the size prior to screen recording, or once the video has actually been recorded? I wanted to make sure I was clear on your request before sharing with our team, but you're also welcome to send it directly as a Feature request here.
The trouble I'm having is getting the cursor to match what I'm actually doing. I found a fix...setting my monitors resolution to a size that does not match the recommended settings. I've tried on two different laptops with an identical issue and found many forums with people agreeing.
Thanks Brian, for following up with what worked for you. If you'd like to let us know what the settings were that worked for you, that'd be helpful for us to examine.
Also, looks like your contact information came through with your email signature. If you reply via email, your signature is included. You can edit it out of your post here, if you'd like!
Hi. I'm having the same issue with my mouse when recording the screen. I'm using a DELL Latitude 5285 tablet with Windows 10. I checked the system requirements and all seems to be fine there. When I'm recording, the mouse is not appearing in the same place. I'm thinking I will just use the touch screen for the recording I need to do today but I would love to know why this is happening as I hope to use Replay more and more for training videos. Thanks, Michelle
Glad to hear it Michelle! Looks like your email signature came through when you replied via email! No worries, this Peek video will show you how to remove it, if you'd like!
I'm trying to troubleshoot the same problem, only I'm using Parallels on Mac. Have tried fiddling with the resolution but it doesn't make any difference to the cursor position and severely compromises the look of the desktop when recording.
Sorry you're hitting this snag, and thanks for letting us know you've already tried adjusting the screen resolution.
Our team also uses Macs with Parallels desktop, so we're familiar with the set-up. Have you already double checked that you're following these recommendations?
I am also running into issues with my mouse/cursor not lining up when I take a screen recording in Replay360. I'm using dual monitors as my setup and I'm trying to capture from a local VM or from a RDP session and I get the same result for both. I've made all the resolutions match. I've tried different scaling options but I"m not seeing any results. I've uninstalled and reinstalled Replay and I'm still getting the same results. Is there any other suggestions that you all here can think of? I'm very very new to screen recording.
Hello, I have this problem too. The cursor position does not match what I recorded. The discussion is already old, so I wanted to ask if there is now a workaround? If I choose the recommended setting (100%), the Curser Sync works but the recorded area is now black with a fairly large area. Unfortunately I can't use Replay like this :-(
I'm sorry you're experiencing an incorrect cursor position when using Replay. Good call on changing the display setting to 100%!
Let's try this as the first step to troubleshooting: instead of recording the full-screen, can you try to select the region where your content appears?
Hello Maria and thanks for the feedback. Unfortunately, it doesn't work in full screen mode either. I noticed that I can record in "Peak" without any problems. No black border and the cursor synchronization works too. I think there is a bug in Rise, can that be?
It sounds like this could be a possible software bug in Replay. We'll continue tracking this discussion to determine the impact of this bug and determine the next steps. Thank you so much for taking the time to share this with us!
I have similar issue with replay's playback of a screen recording. Curser is to the left of where it was when I recorded it. I am using 1920x 1080 which is Dell's recommended setting, and 125% text size. When I reset resolution to 1600 x 900 and change text size to 100%, as recommended by Articulate (which apparently requires a reboot), then the curser doesn't show at all, I think because the resolution is bad.
27 Replies
Hi Paula, welcome to the E-Learning Heroes community!
I would love to take a look at your .replay file and see what's happening! What are you trying to record on your system? Could there be a delayed associated with items loading on the screen?
Also, I wanted to check if you've taken a look at the information here for the system requirements.
Let me know if you can share a copy and we'll go from there!
This is a major problem for me as well. I have to use a really poor resolution for my laptop to get the cursor to appear properly in screen recordings. Not sure why Replay360 can't adjust to the current size of the user's screen. Please add to the roadmap for 2017!
Hi Brian,
I didn't see a copy of Paula's file, but I'd be happy to take a look at yours. You can share it here, or upload to our Support Engineers here.
Are you looking for Replay to adjust to the size prior to screen recording, or once the video has actually been recorded? I wanted to make sure I was clear on your request before sharing with our team, but you're also welcome to send it directly as a Feature request here.
The trouble I'm having is getting the cursor to match what I'm actually doing. I found a fix...setting my monitors resolution to a size that does not match the recommended settings. I've tried on two different laptops with an identical issue and found many forums with people agreeing.
Thanks Brian, for following up with what worked for you. If you'd like to let us know what the settings were that worked for you, that'd be helpful for us to examine.
Also, looks like your contact information came through with your email signature. If you reply via email, your signature is included. You can edit it out of your post here, if you'd like!
Hi. I'm having the same issue with my mouse when recording the screen. I'm using a DELL Latitude 5285 tablet with Windows 10. I checked the system requirements and all seems to be fine there. When I'm recording, the mouse is not appearing in the same place. I'm thinking I will just use the touch screen for the recording I need to do today but I would love to know why this is happening as I hope to use Replay more and more for training videos. Thanks, Michelle
Hey Michelle!
Sorry you're hitting this too-- I'm happy to help.
I have a couple suggestions to try here:
Let me know how those go!
Thanks so much Ali for your prompt reply.
Changing the screen resolution did fix the problem so all good to go now!
Much appreciated
Michelle
Glad to hear it Michelle! Looks like your email signature came through when you replied via email! No worries, this Peek video will show you how to remove it, if you'd like!
Thanks Ashley! Removed now :)
I'm trying to troubleshoot the same problem, only I'm using Parallels on Mac. Have tried fiddling with the resolution but it doesn't make any difference to the cursor position and severely compromises the look of the desktop when recording.
Any resolutions for parallels users?
Thanks
Hi Zoe,
Sorry you're hitting this snag, and thanks for letting us know you've already tried adjusting the screen resolution.
Our team also uses Macs with Parallels desktop, so we're familiar with the set-up. Have you already double checked that you're following these recommendations?
If so, are you using Replay 1 or Replay 360?
Hello, I am having the same issue with mouse cursor not aligned with clicks during navigation.
Can you confirm if something can be fixed after recording has been completed, or will a new recording be required?
Thank you
Hi Carianne! It sounds like you'll need to make a new recording. Before you take the time to do that, could you tell me more about your set up?
Good day!
I am also running into issues with my mouse/cursor not lining up when I take a screen recording in Replay360. I'm using dual monitors as my setup and I'm trying to capture from a local VM or from a RDP session and I get the same result for both. I've made all the resolutions match. I've tried different scaling options but I"m not seeing any results. I've uninstalled and reinstalled Replay and I'm still getting the same results. Is there any other suggestions that you all here can think of? I'm very very new to screen recording.
Hi Brooke,
I'm happy to work closely with you to sort the syncing issue. Could you help me with these details?
These clues will help us determine our next move. I'm excited to hear back!
Hello, I have this problem too. The cursor position does not match what I recorded. The discussion is already old, so I wanted to ask if there is now a workaround? If I choose the recommended setting (100%), the Curser Sync works but the recorded area is now black with a fairly large area. Unfortunately I can't use Replay like this :-(
Hi, Michael, and welcome to E-Learning Heroes! ✨
I'm sorry you're experiencing an incorrect cursor position when using Replay. Good call on changing the display setting to 100%!
Let's try this as the first step to troubleshooting: instead of recording the full-screen, can you try to select the region where your content appears?
Let me know if that works!
This post was removed by the author
This post was removed by the author
Hello Maria and thanks for the feedback.
Unfortunately, it doesn't work in full screen mode either. I noticed that I can record in "Peak" without any problems. No black border and the cursor synchronization works too. I think there is a bug in Rise, can that be?
Hello Michael!
It sounds like this could be a possible software bug in Replay. We'll continue tracking this discussion to determine the impact of this bug and determine the next steps. Thank you so much for taking the time to share this with us!
Many Thanks! I hope that a solution can be found, since creating screencasts with Replay is more comfortable than with Peak.
I have similar issue with replay's playback of a screen recording. Curser is to the left of where it was when I recorded it. I am using 1920x 1080 which is Dell's recommended setting, and 125% text size. When I reset resolution to 1600 x 900 and change text size to 100%, as recommended by Articulate (which apparently requires a reboot), then the curser doesn't show at all, I think because the resolution is bad.
Also, I am working on my C: drive with 16 gb installed RAM