I found the button, however, it is hidden behind the A/B mix options. I don't know how to get it to display normally. I'm on a new Windows 10 ThinkPad, so not sure why it's appearing this way.
I am experiencing the same issue - just updated versions on 360 and reply looks like this.. I can't seem to find anyway of resizing the display. The playback buttons are hid behind the A/B Mix options.
Possibly the problem is with the fact an imported .MOV file is only displaying the audio (I have seen other posts relating to this problem but with no outcome)
The .MOV file was shot on an iphone10 and plays fine in quicktime - I have added an example of one of these files as well.
Thanks for reaching out, and good call to open a case! I see that my teammate, Cleo, has offered some advice on re-encoding the video to an .mp4 file and was able to view both the video/audio with no overlap on the Preview button.
Let him know if you're getting the same experience!
That doesn't right! I'm interested to see why the Play buttons are hiding. Would you mind sharing a screenshot of what you see on your end? That will help us understand what the fix might be.
Good Morning, I'm experiencing this issue as well. I'm working on a laptop - Windows 10 with an MP4 video. I have edited other similar videos with no issue, same format, size, etc. For some reason, just recently (the past month or so) has this issue started. I've provided a screen shot. Even without uploading a video I am seeing the issue.
Yes, if I change the scaling to 100% then I can see the buttons. The buttons are hiding. I’ve been working with the buttons by clicking carefully. Since the 100% scaling is too small then I’ll have to continue to do that. If you’re able to move these buttons in a future release that’ll be super helpful. Thanks!
12 Replies
I found the button, however, it is hidden behind the A/B mix options. I don't know how to get it to display normally. I'm on a new Windows 10 ThinkPad, so not sure why it's appearing this way.
Hello Ana!
I'm glad you found the play/pause button! This is how my screen is displayed. Does yours look different? If so, would you mind sharing a screenshot?
I am experiencing the same issue - just updated versions on 360 and reply looks like this.. I can't seem to find anyway of resizing the display. The playback buttons are hid behind the A/B Mix options.
Possibly the problem is with the fact an imported .MOV file is only displaying the audio (I have seen other posts relating to this problem but with no outcome)
The .MOV file was shot on an iphone10 and plays fine in quicktime - I have added an example of one of these files as well.
Love some advice and a solution, thankyou.
Hi Andrew,
Thanks for reaching out, and good call to open a case! I see that my teammate, Cleo, has offered some advice on re-encoding the video to an .mp4 file and was able to view both the video/audio with no overlap on the Preview button.
Let him know if you're getting the same experience!
I am having the same issue on Windows 10. Screen record using Peek. The play buttons are hidden underneath A/B mix options.
Hi Meg!
That doesn't right! I'm interested to see why the Play buttons are hiding. Would you mind sharing a screenshot of what you see on your end? That will help us understand what the fix might be.
Good Morning, I'm experiencing this issue as well. I'm working on a laptop - Windows 10 with an MP4 video. I have edited other similar videos with no issue, same format, size, etc. For some reason, just recently (the past month or so) has this issue started. I've provided a screen shot. Even without uploading a video I am seeing the issue.
Hi Natalie!
Thank you for sharing the screenshot! It would be helpful to have our Support Engineers take a look at the file you're working on.
Use this link to connect with a Support Engineer.
Great! Thank you!
I'm having this same issue on Windows 10. Is there a fix?
Hi, Gayle.
I'm sorry you are also having trouble with the play button in Replay 360.
Let me ask you a couple of questions to try to narrow down this issue:
Let me know if this works!
Hi,
· Resolution 1920 x 1080
· Scaling 150%
Yes, if I change the scaling to 100% then I can see the buttons. The buttons are hiding. I’ve been working with the buttons by clicking carefully. Since the 100% scaling is too small then I’ll have to continue to do that. If you’re able to move these buttons in a future release that’ll be super helpful. Thanks!
Gayle Grapentin
Training Manager