Problem Starting Articulate Replay

Hi, All!

I have been using Replay for over a year. Yesterday, I tried to start it to record a video and got a pop-up message. See attachment (Replay Warning). I clicked the link to download the latest version of Flash (see attachment, Adobe Flash Install Screen). I installed the latest version of Flash, then tried to restart Replay. Got the same pop up splash.

I even rebooted the computer-- same results.

How do I get Replay to start working again? Download it again and reinstall it?

9 Replies
Lauren Connelly

Hi Daniel!

Thank you for sharing the screenshot! Replay relies on Flash, so you will receive this error message if you're using a version of Replay that relies on Flash. 

I wanted also to share that since Microsoft is removing Flash in December, you will no longer have the option to download Flash. I'd recommend upgrading your projects to Replay 360, which is included in the Articulate 360 subscription. 

You can test drive Articulate 360 with a 60-day free trial

Daniel Cregg

Hello Lauren,

I have a subscription to Articulate 360 and I have been using Replay 360 for some time now. This issue only arose in the past week. Please see the version details below (2.22.18846.0). This is the latest version. I have uninstalled and reinstalled and checked that there is no other versions installed. I even installed flash to be safe and it made no difference.

[cid:image001.png@01D6A341.81779D70]

Regards
Daniel

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Leslie McKerchie

Hi Daniel and welcome to E-Learning Heroes 😊

Thanks for reaching out and sharing what you are experiencing. I see that you were able to reach out to our support team as well and that Ji Yun worked with you directly. 

Were you able to conduct the steps to repair your software installation that was shared with you in your support chat?

Daniel Cregg

Yes. I uninstalled and reinstalled everything. Still I have the same warning every time I start Replay.

Regards
Daniel

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