Replay 360 screen recording

I captured screen recording and added captions in Lower Third.  I cut two sections out from original recording.  I was able to view recording while making the recording and make updates, but I now see a white window in on screen display and am no longer able to review recorded content.  The recording displays in track A, but clicking play does not yield any results.  Any ideas as to what would cause this type of issue. 

1 Reply
Leslie McKerchie

Hi Cicely and welcome to E-Learning Heroes :)

Thanks for reaching out and sharing what you are running into with your Replay 360 project.

This is not an issue that I'm familiar with.

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.