Replay asking for activation code

The computer that I had downloaded Articulate Storyline 1 (then 2) and Replay on recently was replaced by a new laptop from our IT Department. Since then, every time I launch Replay, it asks for an activation code or a free trial will end. I only have the activation code and serial number that was provided when we purchased Storyline and Replay together. When I put that number in, it does not work.

1 Reply
Katie Riggio

Hey, Joe – thanks for reaching out!

Looks like my colleague, Mohan, was able to help resolve this activation issue with you in case #01301249.

If you need additional assistance with your license and activation, please connect with our Support team. Feel free to reach out here as well if you have any more questions ☺️