I did a screen recording in Replay. I hadn't saved it. IT support physically migrated me to a new pc while I was at lunch. They disconnected the pc unit without powering down and while the file was open.
Oh no, Pam! I'm so sorry that happened to you! I hate that you lost all that work. I know you're probably re-recording everything today, so I'm sending positive vibes that it all goes smoothly. 💙
By the way, replying via email includes your signature with contact information in the public forum. Feel free to edit your reply here!
I've got to say that Replay is letting me down ... A LOT. I hadn't used it as much until changes in work related to the pandemic, but it is a BIG DISAPPOINTMENT. I just finished a 50-minute recording and pressed Publish. I do Publish first because Save has taken just as long before.
So .. I came here to see about recovering my file. I guess I'm out of luck.
Anyway, I pressed Publish ... and blip. My project disappeared. Last week, I had something freeze 2/3 of the way through and finally just redid it.
I'd meant to stop after 15 or 20 minutes, but I was on a roll.
I use Windows 10 with a new computer and all the updated versions.
I'm a college professor and I pay for this out of my pocket. As far as I can tell, I'm paying for GARBAGE.
I'm so sorry you've lost all that work in Replay 360! I understand how frustrating that is and I want to make sure we dig into why this is happening and how we can find those files!
I've started a support case with our Support Engineers so we can get to troubleshooting quickly. I also sent you an email, so please let me know if you haven't received that.
Replay 360 just logged off on its own. I edited a video that took me over 2 hours to do. I didn't save it or publish it since it takes forever to do that. I need to recover the editing that I spent hours working on.
7 Replies
Hi there Pam! Thanks for reaching out. Are you having trouble opening one of your Replay files?
There actually isn't an auto-recovery for Replay like there is for Storyline, so there wouldn't be any temp files stored on your computer.
If you can tell me more about the roadblock you're hitting, I can try and help you get around it!
Hi,
I did a screen recording in Replay. I hadn't saved it. IT support physically migrated me to a new pc while I was at lunch. They disconnected the pc unit without powering down and while the file was open.
Regards,
Pam
Oh no, Pam! I'm so sorry that happened to you! I hate that you lost all that work. I know you're probably re-recording everything today, so I'm sending positive vibes that it all goes smoothly. 💙
By the way, replying via email includes your signature with contact information in the public forum. Feel free to edit your reply here!
I've got to say that Replay is letting me down ... A LOT. I hadn't used it as much until changes in work related to the pandemic, but it is a BIG DISAPPOINTMENT. I just finished a 50-minute recording and pressed Publish. I do Publish first because Save has taken just as long before.
So .. I came here to see about recovering my file. I guess I'm out of luck.
Anyway, I pressed Publish ... and blip. My project disappeared. Last week, I had something freeze 2/3 of the way through and finally just redid it.
I'd meant to stop after 15 or 20 minutes, but I was on a roll.
I use Windows 10 with a new computer and all the updated versions.
I'm a college professor and I pay for this out of my pocket. As far as I can tell, I'm paying for GARBAGE.
Repeat Replay = GARBAGE.
Hi Doug!
I'm so sorry you've lost all that work in Replay 360! I understand how frustrating that is and I want to make sure we dig into why this is happening and how we can find those files!
I've started a support case with our Support Engineers so we can get to troubleshooting quickly. I also sent you an email, so please let me know if you haven't received that.
You'll be hearing from our team shortly!
Replay 360 just logged off on its own. I edited a video that took me over 2 hours to do. I didn't save it or publish it since it takes forever to do that. I need to recover the editing that I spent hours working on.
Hi there, Ricardo!
I'm sorry that happened. We'd love to help in real-time where you have access to Live Chat with our Support team.
When you're ready, click the link below and then click the blue Live chat support button on the right: