I'm trying to combine an image and a video in Replay. For some reason, the video starts but there is no sounds. the sounds starts about 10 second later. It worked the first time I tried so I must have changed some setting. don't know which one though. Anyone can help?
Hi, Marie -- Thanks for reaching out and sorry to hear of your troubles! May I ask if you are working locally? If you happen to be working on a network drive or an external (USB) drive, it can cause erratic behavior due to latency, such as file corruption, an inability to save changes, and loss of resources.
Hi, Sowmya -- Thanks for reaching out, and as a bit of time has passed since the last activity on this discussion, I wanted to note that you are welcome to reach out to Marie directly via the 'Contact Me' link on her profile page, as well. :)
Thank you for your answer... still not sure what happened but found a way to work around it. I convert my MP4 file into MP4. I know it doesn't really make sense but it worked just fine after. Sowmya, I have deled the old files so I can't share them. If it ever happen again, I will send them your way!
5 Replies
Hi, Marie -- Thanks for reaching out and sorry to hear of your troubles! May I ask if you are working locally? If you happen to be working on a network drive or an external (USB) drive, it can cause erratic behavior due to latency, such as file corruption, an inability to save changes, and loss of resources.
Hi Marie
Can you please share the story file.
Hi, Sowmya -- Thanks for reaching out, and as a bit of time has passed since the last activity on this discussion, I wanted to note that you are welcome to reach out to Marie directly via the 'Contact Me' link on her profile page, as well. :)
Hi,
Thank you for your answer... still not sure what happened but found a way to work around it. I convert my MP4 file into MP4. I know it doesn't really make sense but it worked just fine after. Sowmya, I have deled the old files so I can't share them. If it ever happen again, I will send them your way!
MJ
Awesome, Marie-Josee! Many thanks for the update!
This discussion is closed. You can start a new discussion or contact Articulate Support.