5 Replies
Katie (Gokhshteyn) Riggio

Sorry to hear this – and I'd be happy to help you get that video clip to its correct position, Paul!

Let's start with these troubleshooting questions:

  • What version of Storyline/Replay are you using?
  • Where was the video created/recorded?
  • What is the file type?
  • Is this happening with all of your videos, or just this particular one?

Additionally, are you able to share the video file(s) here? Or, you can send it directly to our Support Engineers here if you prefer to send it privately. We'd love to take a look at the file to see what's going on!

Paul Donevan

Thanks for getting back to me Katie. I'm using the most recent version of both. I recorded the clip on my cell phone: an iphone 5. The file is .mov, which plays properly when i load it directly into storyline. This is the only clip I'm working on right now. I'll upload this file after dinner from another device. All the best, Paul.